Rated 5 out of 5 by RobDC St. Regis Rome is home for me...
I can't say enough good things about my last stay at the St. Regis Rome. It is the second Christmas which I have spent with them. They are a class act from start to finish. Platinum means something here and you will notice it. In my suite (upgraded) was a lovely Italian Panatone (holiday cake) which I thought was part of the mini-bar. Come to find out, it was just a gift for the holiday season and a nice one at that. Breakfast was excellent with the staff waiting on you with the greatest of care. Room service is very reasonably priced and the portion size will not be on the small size. Just love this place. Have stayed here a number of times over the last 18 months.
December 29, 2014
Rated 4 out of 5 by JonH Almost everything was perfect
The location is fantastic, a short walk from some very picturesque locations in Rome. Getting to the hotel from the airport at times of heavy traffic by using the train and its stop at nearby Termini is very welcome. The decor of the hotel is above reproach. The only mark against the hotel was that the hot water just wasn't that hot. Both of us staying at the St. Regis on this trip enjoy a truly hot shower, and after even 10 minutes, the water at its very hottest setting was warm enough not to be uncomfortable, but definitely nothing like hot. We asked, someone came up and made adjustments, and it was somewhat warmer afterward, still not hot. Without that hitch, the hotel would have received top marks from me.
November 16, 2011
Rated 5 out of 5 by Susan2011 Excellent Anniversary
I want to thank the exceptional staff of The St. Regis, for making our 30th anniversary one to remember. The moment I checked in with Cecelia, (outstanding from day 1), I knew I had made the right decision to stay at The St. Regis. A bottle of wine, bread & cheese in the salon, while we were upgraded to a suite just added to the splendor. A bottle of champagne arrived from the Manager to celebrate our special evening and it served as the perfect ending after our long travels from the States. Tickets to Florence on the train, or a driver to port of Civitavecchia or a suggestion for dinner was not a problem through our Concierge...Every need, want or request for our 5 days in Rome was handled with excellence in service and graciousness, provided effortlessly and may I say sadly missing from other hotels.
Tante Grazie for a perfect vacation in Roma! Susan & Donald
November 13, 2011
Rated 5 out of 5 by LennyF Delightful Stay in Luxury
I travel for business, and I often utilize SPG hotels. This is one of the finest SPG properties. The building is historic, and has been renovated beautifully. My three daughters and I were put into a suite with a connecting room facing the quiet courtyard (rooms 307-308). Our other hotel stays in Italy were the Westin property in Florence and the Gritti Palace in Venice. This property was on par with the Gritti Palace. The breakfast was superior, but while the rooms were beautifully laid out, the bathroom was not as grand as the one at the Gritti. The hotel was well located and in walking distance from many of Rome's major attractions. My daughters went to the ballet at the opera housed which was only two blocks away. Suites come with butler service, and we enjoyed the afternoon coffees, pastries, and fresh fruit that were delivered. As a platinum member, we were entitled to free breakfasts which were out of this world. The buffet included a variety of smoked meats, fishes, and cheeses, salads, and crepes as well as the standard breakfast fare.
January 2, 2015
Rated 5 out of 5 by happycamper la dolce vita
Upon my arrival we were greeted by a knowledgeable and gracious staff. We were upgraded to a beautiful spacious suite, with every amenity present in perfect taste... a fluffy robe, a king size bed... The hotel proposed us a suite with a beautiful view on the piazza dell'Esedra, but we have requested and obtained immediately an inner suite so that we could sleep longer in the morning. The room was very tastefully decorated with a bed that made sleeping a dream. Staff was helpful efficinet and courteous. Breakfast was outstanding. We spent in St Regis Rome a week of Dolce Vita
December 12, 2011
Rated 5 out of 5 by mmarcus Always Amazing!!!!
I travel to Rome on a regular basis. I admit I have stayed in other hotels. However, I always wind up returning to the St. Regis and each time I do it is like I was just there. The staff is amazing. It the best run hotel I have ever stayed in and considering I spend over 100 nights a year in hotels....it is high praise. I live the location. It's really easy to get to the city center. You can walk to more "local and neighborhood" restaurants rather than the "tourist" traps. I can hardly wait to go back!!!
November 29, 2014
Rated 2 out of 5 by VC2011 St. Regis disappoints in Rome
I have been fortunate to stay in many of the top hotels in Italy including the Excelsior in Rome and the Westin Europa in Venice and enjoyed both of those hotels very much. I was ; however; disappointed with the treatment that I received in Rome at The St. Regis on December 1st, 2011. The gentleman who checked us in was very pleasant and accommodating, and the concierge was helpful, yet somewhat condescending. The maid came to refresh our room and did not replace the towels or the water and that left us short in the morning. The older fellow who checked me out made me feel like a second class citizen and really should NOT be dealing with the public .....a disappointing experience.
December 5, 2011
Rated 4 out of 5 by Charles31 Confused at the front desk
Overall the service was very nice, as was the room. Because of Starwood status was upgraded to butler service floor. However, there seemed to be some confusion on whether we had the butler service. We were charged for some items included in it and not for others we used.
January 7, 2012