Rated 5 out of 5 by UncleL The Best Hotel Chain on the Planet
St. Regis exceeded our expectations. Wonderful food, luxurious room, and impeccable service. The hotel lobby was jaw dropping, gorgeous. I will never stay any other place in Rome.
The service was gracious, everyone who helped us spoke English well and went above and beyond to make sure we were taken care of.
February 5, 2014
Rated 2 out of 5 by VC2011 St. Regis disappoints in Rome
I have been fortunate to stay in many of the top hotels in Italy including the Excelsior in Rome and the Westin Europa in Venice and enjoyed both of those hotels very much. I was ; however; disappointed with the treatment that I received in Rome at The St. Regis on December 1st, 2011. The gentleman who checked us in was very pleasant and accommodating, and the concierge was helpful, yet somewhat condescending. The maid came to refresh our room and did not replace the towels or the water and that left us short in the morning. The older fellow who checked me out made me feel like a second class citizen and really should NOT be dealing with the public .....a disappointing experience.
December 5, 2011
Rated 4 out of 5 by JonH Almost everything was perfect
The location is fantastic, a short walk from some very picturesque locations in Rome. Getting to the hotel from the airport at times of heavy traffic by using the train and its stop at nearby Termini is very welcome. The decor of the hotel is above reproach. The only mark against the hotel was that the hot water just wasn't that hot. Both of us staying at the St. Regis on this trip enjoy a truly hot shower, and after even 10 minutes, the water at its very hottest setting was warm enough not to be uncomfortable, but definitely nothing like hot. We asked, someone came up and made adjustments, and it was somewhat warmer afterward, still not hot. Without that hitch, the hotel would have received top marks from me.
November 16, 2011
Rated 5 out of 5 by turra14 World champions at customer service
A majestic hotel, but it's the staff that make this the best ever. Everyone that works there treats you like you are the only guest, does it with great pride, enthusiasm and always smiling. You just want to take them home with you. We felt part of a family.
January 20, 2014
Rated 5 out of 5 by Susan2011 Excellent Anniversary
I want to thank the exceptional staff of The St. Regis, for making our 30th anniversary one to remember. The moment I checked in with Cecelia, (outstanding from day 1), I knew I had made the right decision to stay at The St. Regis. A bottle of wine, bread & cheese in the salon, while we were upgraded to a suite just added to the splendor. A bottle of champagne arrived from the Manager to celebrate our special evening and it served as the perfect ending after our long travels from the States. Tickets to Florence on the train, or a driver to port of Civitavecchia or a suggestion for dinner was not a problem through our Concierge...Every need, want or request for our 5 days in Rome was handled with excellence in service and graciousness, provided effortlessly and may I say sadly missing from other hotels.
Tante Grazie for a perfect vacation in Roma! Susan & Donald
November 13, 2011
Rated 5 out of 5 by tmkp Great hotel for weekend stay
Great hotel for the family stay. Near the city center and metro station. Great Staff and excellent food.
December 26, 2013
Rated 5 out of 5 by CarlsbadCouple Beautiful Hotel
This is a historic and beautiful hotel. Great location. Exceptional Service.
January 15, 2014
Rated 5 out of 5 by happycamper la dolce vita
Upon my arrival we were greeted by a knowledgeable and gracious staff. We were upgraded to a beautiful spacious suite, with every amenity present in perfect taste... a fluffy robe, a king size bed... The hotel proposed us a suite with a beautiful view on the piazza dell'Esedra, but we have requested and obtained immediately an inner suite so that we could sleep longer in the morning. The room was very tastefully decorated with a bed that made sleeping a dream. Staff was helpful efficinet and courteous. Breakfast was outstanding. We spent in St Regis Rome a week of Dolce Vita
December 12, 2011