Rated 2 out of 5 by ayoooojay Not worth the price tag
As a platinum member, I did not feel welcomed. No room upgrade provided. This hotel is not worth the price tag it comes with. The room we received was quite small and had a horrible smell like sewage. This hotel is only for those folks who want to stay close to the center of Rome. For everyone else, save yourself some money and stay at the Sheraton Parco de' Medici Rome Hotel instead. They have bus shuttles to the city for just 5 euros a day which is convenient.
August 3, 2016
Rated 5 out of 5 by ummangaw An Exquisite Hotel that Delivers above Expectations
St Regis Rome is perfectly located in the Heart of Rome to keep us constantly on the move to explore the history and culture. The hotel and its ambiance was truly magnificent with its historical decor and custom rooms that represents the City in its finest. The staff was very professional and truly put their customers first. Will definitely stay at the St Regis on my next family trip!
August 2, 2016
Rated 5 out of 5 by Carlos2222222 wow what service!
We are SPG platinum and have been fortunate to have traveled a bit. ..and this place still wowed us. This place is luxurious and exudes exemplary service. . . from Louisa checking us in and giving us a nice upgrade and then facilitating breakfast at 10:20-10:30 am (it stops at 10 am) when we arrived to Salvatore at breakfast to name a few people .. . everyone was amazing!
This place is located near Piazza Republica which is nice central location and we could explore all the great Roman sites!
This hotel is elegant and luxurious and was a treat to stay in and even though we used points and $$ we never were treated like second class citizens on the contrary the service is what stood out.. .. .I mean the first night we ordered two Negronis and when we came back the next night for cocktails around 7 pm the waiter asked use "two Negronis and sparkling water?" which was exactly what we ordered the night before.
There is no doubt that when we return to Rome we will stay here and the service and friendliness of everyone is the reason! We recommend this hotel without any reservations!
July 21, 2016
Rated 1 out of 5 by LARA65 Very unhappy guests
I would never stay at St. Regis Rome and would not recommend it to anyone. Location is not great and service terrible.
July 19, 2016
Rated 5 out of 5 by Casey0921 Amazing Experience
I stayed at the St. Regis Grand in Rome from April 30 through May 9, 2016. The hotel far exceeded our expectations. The cleanliness of the room, the hotel staff, the dining room were all outstanding. I cannot imagine anything better. Very close to the train station for day trips. This was my first trip to Italy and I cannot wait to come back to Rome and this hotel.
June 7, 2016
Rated 5 out of 5 by Danor67 St. Regis Rome - Excellent
The staff at this hotel are excellent. They were very accommodating with every request. Tanya at reception was especially warm and inviting combined with an efficiency and focus to detail that speaks highly for the training and culture at this hotel. I look forward to my next stay there.
May 16, 2016
Rated 5 out of 5 by Rich425 Lovely old hotel
Wonderful stay with a very responsive staff - we used an SPG SNA perk for a suite and we liked the suite here better than the one at the Gritti Palace AND the Westin Excelsior in Florence - they were all the same size, but both of the others had two different rooms, so this one just felt much larger and roomier. And it had the biggest/nicest Jacuzzi tub! Anyway, the lobby was spectacular, breakfast buffet delicious (platinum benefit) and staff extremely helpful at all times. Location as a bit out there - but that was the only 'meh' point.
May 9, 2016
Rated 5 out of 5 by Horatio Excellente
This is a superb hotel smack dab in the center of Rome.
The art in the hotel and appointments in itself gibes it the quality of a museum.
We are repeat customers and have always been given outstanding service, including repair of luggage and other assistance.
Let us hope that the new owner does not disturb the historical significance of this property by radical modernization.
I enjoyed chatting with the restaurant staff in my rusty but conversational Italian. One waiter was a history buff and another very proud of the artwork. The professionalism of this staff is at a very high level and all are rightfully proud of their work in this magnificent hotel.
Minor foibles for improvement:
1) The amenities for a hotel of this class pale in comparison with other high quality. To not be given a toothbrush much less razor represents Starwood false economy. It is embarrassing.
2) The TV set needs maintenance. I could not access the content and called the butler. He was able to locate some TV channels but later I was not able to access the menu and even some of the channels. The TV kept flipping me to the same French channel over and over.
April 18, 2016