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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.6 out of 5 by 369 reviewers.
Rated 5 out of 5 by wow what service! We are SPG platinum and have been fortunate to have traveled a bit. ..and this place still wowed us. This place is luxurious and exudes exemplary service. . . from Louisa checking us in and giving us a nice upgrade and then facilitating breakfast at 10:20-10:30 am (it stops at 10 am) when we arrived to Salvatore at breakfast to name a few people .. . everyone was amazing! This place is located near Piazza Republica which is nice central location and we could explore all the great Roman sites! This hotel is elegant and luxurious and was a treat to stay in and even though we used points and $$ we never were treated like second class citizens on the contrary the service is what stood out.. .. .I mean the first night we ordered two Negronis and when we came back the next night for cocktails around 7 pm the waiter asked use "two Negronis and sparkling water?" which was exactly what we ordered the night before. There is no doubt that when we return to Rome we will stay here and the service and friendliness of everyone is the reason! We recommend this hotel without any reservations! July 21, 2016
Rated 1 out of 5 by Very unhappy guests I would never stay at St. Regis Rome and would not recommend it to anyone. Location is not great and service terrible. July 19, 2016
Rated 5 out of 5 by Amazing Experience I stayed at the St. Regis Grand in Rome from April 30 through May 9, 2016. The hotel far exceeded our expectations. The cleanliness of the room, the hotel staff, the dining room were all outstanding. I cannot imagine anything better. Very close to the train station for day trips. This was my first trip to Italy and I cannot wait to come back to Rome and this hotel. June 7, 2016
Rated 5 out of 5 by St. Regis Rome - Excellent The staff at this hotel are excellent. They were very accommodating with every request. Tanya at reception was especially warm and inviting combined with an efficiency and focus to detail that speaks highly for the training and culture at this hotel. I look forward to my next stay there. May 16, 2016
Rated 5 out of 5 by Lovely old hotel Wonderful stay with a very responsive staff - we used an SPG SNA perk for a suite and we liked the suite here better than the one at the Gritti Palace AND the Westin Excelsior in Florence - they were all the same size, but both of the others had two different rooms, so this one just felt much larger and roomier. And it had the biggest/nicest Jacuzzi tub! Anyway, the lobby was spectacular, breakfast buffet delicious (platinum benefit) and staff extremely helpful at all times. Location as a bit out there - but that was the only 'meh' point. May 9, 2016
Rated 5 out of 5 by Excellente This is a superb hotel smack dab in the center of Rome. The art in the hotel and appointments in itself gibes it the quality of a museum. We are repeat customers and have always been given outstanding service, including repair of luggage and other assistance. Let us hope that the new owner does not disturb the historical significance of this property by radical modernization. I enjoyed chatting with the restaurant staff in my rusty but conversational Italian. One waiter was a history buff and another very proud of the artwork. The professionalism of this staff is at a very high level and all are rightfully proud of their work in this magnificent hotel. Minor foibles for improvement: 1) The amenities for a hotel of this class pale in comparison with other high quality. To not be given a toothbrush much less razor represents Starwood false economy. It is embarrassing. 2) The TV set needs maintenance. I could not access the content and called the butler. He was able to locate some TV channels but later I was not able to access the menu and even some of the channels. The TV kept flipping me to the same French channel over and over. April 18, 2016
Rated 5 out of 5 by Beautiful 1st time at a St. Regis hotel and this was great. The location was so conveniently close to the metro and the 64 bus as well as Termini. A luxurious hotel with a great staff. March 10, 2016
Rated 4 out of 5 by Fell short of expectations The St Regis Rome occupies a heritage building, that is beautifully restored, including an antique lift that dates back to the 1890s. It has a beautiful lobby and exudes old world charm. Our stay started well enough, with an upgrade to junior suite using our suite night awards. The next morning, we found some very deep scratches on the hardwood floor, as well as peeling veneer on the vanity facade - I have photographs. While we felt sad that some guests had been inconsiderate, such damage should have been duly noted and rectified before they assigned the room to a priority guest. It might be acceptable in a lesser hotel but certainly not in a brand-name like St Regis. There were other issues, too - we had requested that the butler unlock the door to our terrace, but four days later when we checked out, the door remained locked; and one night, there was no hot running water and the technician had to leave all three faucets in the bathroom running for a good 10 minutes before we had hot water again; a few associates at the Concierge counter were rather curt and abrupt. And so on and so on, and so our stay here was marred by such minor hiccups. It might be because they had a big booking of several rooms and hosted a few high-profile functions over a few consecutive nights, and it certainly felt as though they had deployed every available resource into managing the big party that they forgot about the other guests. Another point I found strange was that the butler service offered complimentary tea and coffee service only in the mornings, unlike all other St Regis hotels I have stayed in, which offer coffee and tea round the clock. Furthermore, in a top-tier hotel like this, I would have heard from the butler or concierge at least a few days before my arrival, asking me if I had any special requests. I did not receive such an email from this hotel. January 7, 2016
  • 2016-07-28 T12:47:14.174-05:00
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