Rated 3 out of 5 by VParker Not up to Par with other luxury NYC options
I wanted to love this property. We have always stayed at other comparable luxury NYC hotels but my husband has accumulated so many SPG points from work we felt like we should give them try. From the moment we checked in I knew it was off to a bad start. We waited in line to check in while several people were allowed to cut in line in order to get access to elevators. We were not shown to our room or offered help with our bags. Our butler was non existent and I had to repeatedly page to get coffee. We had to ask each day for our room to be made up and often times it wasn't done until 4 or 5pm. The bell service never actually succeeded in getting us a cab and at one point told us to walk up the street to find one. Always helpful when you are in high heels and a dress. We ended up just hiring a black car for the weekend so we didn't have to deal with them. We tried the King Cole Bar only to have sub par service that included having to wave down servers to bring us a drink. The only redeeming quality of the hotel was the concierge. They helped with Hamilton tickets and wonderful dinner reservations. Highly recommend Carbone and Blue Hill and Momofuku. We have stayed all over the world and in many fine properties and had originally booked this property for a very high rate...I'm so glad we ended up using SPG points for this reservation because otherwise I would have been horrified. By the last night we had returned to our previous hotel of choice, which did not disappoint. Too many great luxury properties in NYC to waste your money here.
November 21, 2015
Rated 5 out of 5 by WillVenture19 The Best 5-Star in NYC
I like trying new hotels, and I have stayed at several five-star hotels in NYC over the years. The St. Regis is easily the best of all of them. It is very classy, old-school luxurious, and traditional (all in a good way). If you are looking for the hip, new, trendy hotel with minimalistic everything (furniture, amenities, service, etc.), the St. Regis is not your place. If you like feeling like you are the king or queen of a European country visiting the US, this is your place. Diplomats and celebrities who want to stay under the radar stay here.
Trust me, I've seen them and their security teams. The suites and junior suites that I have stayed in have all been large and nicely appointed. Little things like water pressure in the shower, plush towels, top-of-the-line bathroom products, and chocolates on the coffee tables are all unexpected, pleasant surprises. Nothing at this hotel disappoints. The service is also the best in the city. Some rooms come with butler service, which is top notch. Nothing is inexpensive here, from the rooms to the room service menu items. But everything I have experienced at this St. Regis has been well worth the price. When I don't have time to research the hip, new, boutique hotels located more downtown, or when I just want to know that I am going to have a great room with great service, this St. Regis is my go-to hotel. I highly recommend it.
November 19, 2015
Rated 5 out of 5 by Dzc5006 Favorite hotel in the world
I travel about 80% of the year and average around ~75 nights specifically via SPG and would have to say this is one of my favorite hotels in the world to visit. Not to boast about how often I travel, but I hope my 'status' will somewhat influence the reliability of my review. I would confidently say that I've been to almost every 5 star hotel in the world and the St. Regis in NYC is within my top 3 favorites.
I would compare the level of the service to the Ritz in London - they go out of their way to recognize you as a special guest regardless of SPG status. No matter what time of the day it is, you're greeted by a staff member with a smile. Butler service is impeccable and the cleanliness of the rooms cannot compare to any other NYC hotel .
I've stayed here dozens of times, it's inevitable that mistakes happen. The only difference with this 5 star hotel is that they own and make up for it - you are truly the customer and they live by that statement. I'm a pretty tough customer to please, yet the staff here has gone above and beyond anytime I have an issue.
November 16, 2015
Rated 1 out of 5 by Hypnotoad First and last stay
I was really excited to stay at the St. Regis NYC, I had previously stayed with this brand in Singapore and had an excellent time.
I'm an ambassador level guest and this was my 129th night with SPG this year.
A friend of mine had told me about his wonderful suite upgrade at this property, he actually has no SPG status but rather earns SPG points exclusively by flying Delta, I assumed that as an ambassador guest with suite night upgrade awards to burn, I would very likely receive the same.
We reserved a king bed and applied a suite night upgrade award, but we received a 3rd floor room with 2 double beds at checkin. Very disappointing but upgrades are based on availability so I didn't push the issue.
Later that evening, I was denied service in the restaurant - "We don't allow laptops at the hotel bar" I asked the hostess "So as a business traveler, if I wanted to have a drink and finish up some work I would need to leave the property?" "Well sir, you could always order room service!" No thanks...
Hilariously, the St. Regis New York has me looking forward to my next Sheraton stay!!
November 9, 2015
Rated 5 out of 5 by Kkkkk Great Hotel with Great Associates!
We had a wonderful time in NYC at the St. Regis. I expected the St. Regis to be beautiful, but it exceeded my expectations. I expected the staff to be professional, but Susan and Hugo both were so accommodating and made my stay even better. They both represent the St. Regis very well.
October 4, 2015
Rated 5 out of 5 by Krissey Best Hotel, location, & service.
Coming from So Cal & dropping my daughter off at college in NY, was exciting yet emotional, The St Regis was the perfect fit, we had an incredible room, with a great view. The beds were the most comfortable I have ever slept on, The Hotel is beautiful beyond, so much detail. I was there with my daughter for 10 day's getting her settled into her new dorm. I got to know some of the staff. and was overwhelmed with the kindness & personal touches. Matt the Valet, Krista at the conseigner, Isabel the front desk manager, on & on. I really want to thank them all for making a difficult transition to a great family vacation. ST. Regis is now our new home away from home. Thank you.
September 15, 2015
Rated 5 out of 5 by Drjeffs Top hotel
Every time we go to the St. Regis New York my wife and I are treated like royalty. Everyone from top management to butler to door men and front desk were beyond friendly and very accommodating.
We feel as though each time return for our anniversary
Same weekend each year they try and out due themselves from the year before.
Sincerely Dr. Jeffrey and Barbara Shusman
September 7, 2015
Rated 2 out of 5 by BusinessTraveler10101 Disappointing service for a St. Regis
Poor service left a bad taste in my mouth. I will be trying other hotels in NYC instead of staying here again.
1. Woken up at ~7:30AM on Monday morning by a wake up call not meant for me on a day I was trying to sleep in more, with little more than a "oops, wrong room!"
2. Spent an entire week with multiple followups (including 3 by Platinum reps) trying to get a copy of my folio after explicitly requesting delivery to my email upon check out. Didn't actually get a hold of it until more than 8 days later (usually, folio arrives on the day of). This is extremely important as someone who travels every week for business!
3. No recognition of being platinum upon checking in at all.
August 4, 2015