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Rated 4.5 out of 5 by 408 reviewers.
Rated 5 out of 5 by Fantastic week First time here. We flew in red-eye and wanted early checkin but it didn't happen. The hotel was full so no upgrade. The service was so great, everyone greeted us and always tried to help out. While we were waiting for our room we used the Bentley to go to Chopard and soone after 2pm our room was ready, we needed the sleep. The bed was so comfortable with a thick down comforter. The shades kept out the light. If our ride was not there and it was available we got to ride in the Bentley, 3 times. From the butlers to the doorman everyone was all about service. Would always return to the New York St. Regis. September 12, 2016
Rated 5 out of 5 by Best Staycation ever This legendary hotel has such a special meaning to travelers all around the world and all the fans of Starwood. Thanks to St. Regis New York, I get my first precious opportunity to experience the wonderful Tiffany Suite. This noble designer suite has a large dining room, a beautiful living room, a cosily decorated bedroom and an elegant spacious bathroom. Tiffany blue color is found everywhere in the room and Tiffany spirit is fully embed in the ornament and detail of furniture. There was a moment I just found that history was told by this furnished room, and the design intelligence is integrated perfectly with those new facilities. I just love it so much and I feel it so hard to expect anything better for this stay. From my room, I can actually see that most luxury brand stores on 5th Avenue are just at foot of this hotel and I also get a nice view of Central Park. From my point of view, the service of this hotel is just as good as its location and room condition. The warm welcome I received from the front desk is undoubtedly a St Regis standard. Hugo, the front desk agent did a good job by indeed making me feel that I am such a valued member here. The butler service makes me feel I am cared without awkward. I think I will always keep the precious memory of this weekend, and hopefully I can visit back to this gorgeous St Regis very soon. September 10, 2016
Rated 5 out of 5 by Another great stay Thanks to Hugo, Sarah, Suhati and the rest for helping us have another great stay here! Unquestionably the finest run St Regis we have been to (and we've been to many). Can't wait to come back soon! August 30, 2016
Rated 5 out of 5 by Amazing stay in nyc saint regis Great stay in amazing Hotel can only say excellent for everything August 17, 2016
Rated 5 out of 5 by Hotel Excellence My family stay at this hotel every year over summer, and as always, again this year, the St Regis NY and its staff far exceeded our already high expectations. From the moment we were greeted by Samuel at the reception, until our departure, and again taken care of by Samuel, the quality of the hotel was of an exceptional level. It was a fantastic experience. I spend many months a year in hotels around the world, but this is an altogether unique experience that I always look forward to thanks to the team's dedication to providing a very special experience. Thank you! July 13, 2016
Rated 5 out of 5 by Simply fantastic SPG has done it again in collaboration with St Regis! Standard room is simply elegant. Way above my expectations. You feel like you are the only guest staying at this fabulous hotel with such personal service. Keep up the great standard. July 12, 2016
Rated 5 out of 5 by Amazing birthday experience Once again the St Regis is the gold standard. The New York hotel was great for service, food and the suite itself. It was my birthday and I was treated to a wonderful cake. We had a lovely Bentley ride to our dinner at Daniel nearby. Our room was so comfortable (we were upgraded) and our meal at the King Cole Bar was exceptional for food and service. We enjoyed our American breakfast in our room, and that service was excellent too, as were the services of the doormen and desk staff. The location is unbeatable -- an oasis with so much to enjoy nearby. We'll be back! July 7, 2016
Rated 3 out of 5 by Not overly impressed Our stay at St Regis New York started very well with a warm and personal welcome by Shilohe (Mimi) at the front desk followed by a very nice dinner at Astor Court. Location is obviously as good as it gets. The concierge team is great, very friendly, helpful and knowledgeable. Javier in Astor Court was great and the same goes for Jesse. However, in general the service in Astor Court was very slow, it took a lot of time to get a table for breakfast, it took too long to order and the waiting time between the different servings was rather long. In addition, on two occasions the service in Astor Court literally evaporated after we had checked the bill and we had to take care of ourselves which is disappointing taking into consideration the reputation and prices of this hotel. At the outset I didn’t think too much of this, but my wife did and she shared this with the front desk manager, which resulted in me being called up by a manager from Astor Court and as I wasn’t aware of my wife´s unhappiness I told that we were fine. The manager had not been doing any homework before he called me as he offered us breakfast the next day, which was already included as Platinum benefit. This obviously didn’t make my wife any happier and she once more called the front desk manager who in an annoyed tone responded that she thought this was sorted out and hence couldn’t understand why my wife bothered to call once more and asked my wife what she expected. This is 2016 so I cant really understand why the staff calls me when my wife is the one not being happy. In the end the butler offered us a bottle of champagne and strawberries, which is a nice treat, but taking into consideration the expectations and the fact that there was no fresh fruit and no turn down service the last day, we were not overly impressed and I am not sure we will stay here another time. July 2, 2016
  • 2016-09-23 T12:44:52.758-05:00
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