Rated 4 out of 5 by JNA1 Beautiful property in Manhattan
This hotel looked terrific inside and out during the December visit, adorned with tasteful Christmas/holiday decorations. It's almost worth a special trip - if you enjoy festive scenery.
Since renovation, the St Regis is in tip-top condition. The (StR) logo seems to be rather over-used, particularly in the bedrooms, but that's a minor point.
Tip: Leave plenty of time to see the concierge, retrieve bags, check-out etc. The front of house desks are small and seem to accommodate a single member to staff at a time, so with one exacting guest ahead in the line and you've a chance of quite a wait.
February 23, 2015
Rated 5 out of 5 by BGNY Great location and room
Great location for heart of midtown shopping or business. Not overcrowded. Beautiful room.
February 22, 2015
Rated 1 out of 5 by Jman OLD & TIRED
My lifetime Platinum status meant NOTHING to this hotel. No upgrade, no amenity, NOTHING. This failure aside, the rooms are old and out of date technologically when compared to others at this level. The TV actually had numerous cables exposed and just hanging. It didn't even have HD, in fact the picture was terrible! The bathroom didn't have a nightlight or dimmable lighting! The eButler was a complete disaster. The staff was much more impressed with themselves than I was. The Astor Court is in desperate need of updating and new upholstery on the furnishings. The chairs and couches were FILTHY.
May 9, 2012
Rated 5 out of 5 by AaronHarleyBailey Breath-taking, NYC's best
I'm still trying to catch my breath after spending a night in a corner suite here. I travel the world for a living and stay in 5 Star hotels spanning 6 continents (more than 1,800 nights in hotels around the world). This is one of the finest hotel suites I have ever experienced. Granted, this wasn't a standard room, but from what I saw in this corner suite, this is one of the finest hotels not just in NYC, but in the USA and even the world. The prices are worth it. I was smiling too wide to care about any of the costs. This property is so well appointed; it's the Bentley of hotels. Utterly amazing.
October 16, 2014
Rated 1 out of 5 by MichaelTS Poor Performance
Small room, staff that's unaccomodating, poor SPG loyalty - easily the worst SPG experience.
I've stayed at other St. Regis hotels where you're made to feel like the staff want to take care of you. At the NYC location I was ignored by the doorman, the butler did not even attempt to do the one thing I asked, and the front desk didn't give one ounce of care, or even try, to fulfill a request that was able to be fulfilled. Of the 125 SPG nights over the past years, this was the worst.
April 7, 2012
Rated 3 out of 5 by ReasonableCustomer In our many stays, THIS WAS THE WORST ROOM WE EVER HAD AT ST REGIS
We were married at The St Regis, have stayed several times, had my wife's 40th Birthday Party at the St Regis, and have made the hotel our major family function headquarters.
Did the staff welcome us back? NO.
Did they give us the worst room in the hotel? YES.
We were given a back side room with a tiny window to a shaft.
Also, if you liked the small library room off the lobby, forget it. The St Regis has turned it into a stationery store.
Oh well, Better Luck Next Time!
January 4, 2012
Rated 3 out of 5 by Georgie22 Unhappy with the St. Regis Manhattan
My husband and I have stayed at St. Regis previously in Aspen and we treated and received well. The staff couldn't do enough for the guests.
It was comfortable and clean. Last year at Thanksgiving we stayed at the St. Regis on 55th in Manhattan and were extremely uncomfortable. The bed was atrocious. It was small for a king and the head of the bed angled down so you felt like your head was below your feet. I called the front desk and they did not have another room, so they sent up a board to put under the mattress. Our needs were not met nor were we compensated. We would not stay there again.
July 22, 2012
Rated 1 out of 5 by valeriaccio Unrecommended
I am a journalist and I usually spend (both for work and leisure) about 100/120 days every year in the hotels of the SPG chain, which I consider the best hotel chain in the world. Every SPG brand has its own characteristic and I think that St. Regis is the most prestigious. I have appreciated the St. Regis hotels and I think that they are great. Unfortunately the St. Regis in New York is really bad. Bad for the food, for the room, for the service. I regret to write this kind of opinion, but among the several SPG hotels in New York I think that the St. Regis is the worst. I suggest avoiding this hotel: SPG offers better choices.
May 15, 2013