From October 28 through November 22, 2018, the hotel will be closed. Please contact the resort for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
The hotel does not have connecting rooms. Adjoining rooms can be requested but are subject to availability at check-in.
Extra Bedding Policy
Rollaway beds and baby cribs are subject to availability. A rollaway bed is included in the charge for an extra adult (an additional guest who is 6 years old or older) or is available for a separate fee. A baby crib is also available for a separate fee. Please submit your request for a rollaway bed or a crib when booking your reservation.
Family Plan Policy
Children who are 5 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges. Children up to 3 years old receive free breakfast. Breakfast and onsen charges apply for children 4 or older.
Check-In & Checkout Policies
Early Arrival Policy
Standard check-in time for the hotel is 3pm. We are pleased to accommodate early arrival for an additional fee of 1,000 JPY per hour subject to availability. To guarantee early check-in, please include the previous night in your reservation.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100% of the confirmed length of stay. Please contact the hotel for further information
Late Checkout Policy
Standard checkout time is 12pm. We are pleased to offer late checkout for an additional fee of 1,000 JPY per hour subject to availability. To guarantee late checkout, please include the following night in your reservation.
Pets are not allowed. Only service animals are allowed. No other animals are permitted.
Foreign travelers must provide a passport at check-in.
The hotel is unable to assist with visa applications. Guests should check visa requirements with the Japanese embassy in their home country.
Health & Well-Being Policies
Loud noises and disturbances to other guests are not allowed in guest rooms or in resort facilities at any time. Guests must conduct themselves in an orderly manner and comply with applicable laws. The resort reserves the right to remove any person whose actions are objectionable, improper, or undesirable.
Smoking is not allowed in any guest rooms. Smoking is only allowed in the 24-hour designated smoking area on the second floor of the hotel.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
The resort is pleased to accept gift certificates based on availability. Please provide the gift certificate number when booking your reservation. The original gift certificate must also be presented at check-in. Please follow the terms and conditions on the gift certificate.
The hotel accepts cash, credit cards, and bank transfers as methods of payment. Advance arrangements are required for payment by bank transfer.