For over 85 years, Westin has made history with a series of industry firsts.

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Our History

With more than 200 hotels in 40 countries, we continue to drive new ideas and ground-breaking services across the hospitality industry. Intuitive service, thoughtful design and innovative offerings that enable our guests’ well-being have been paramount to our success.

1930
Two hotels competitors struck up a conversation resulting in a powerful alliance and the creation of Western Hotels.
1946
The first guest credit card is issued by Western Hotels.
1947
The "Hoteltype" reservations system is introduced, allowing Western to instantaneously confirm guest reservations.
1954
With the addition of a property in Canada, Western Hotels evolves into Western International.
1969
Western Hotels becomes the first hotel to offer 24-hour room service.
1978
The first in-house hotel training program for Executive Chefs is developed by Western Hotels.
1980
The company commemorates its 50th birthday by changing its name to Westin Hotels & Resorts.
1983
Westin is the first major hotel to implement a comprehensive credit card reservation and check-out system.
1991
Westin guests are offered personal voicemail service - a first in the hotel industry.
1994
"Westin Kids Club®," the first children's program serving infants, debuts, features a broad range of services and facilities for all children under the age of 13.

"Service Express®," the first program of its kind, is introduced, allowing guests to request all hotel services with just one call.
1999
Westin proudly introduces The Heavenly® Bed and changes the industry paradigm of a superior sleep experience.
2001
The heavenly family of innovations grows with the Heavenly® Bath featuring dual showerheads and more elbow room. In addition, Westin's Heavenly Bath includes spa towels, custom bath amenities, Heavenly Shower Curtains and Egyptian cotton-velour robes.

The Heavenly® Crib is created to surround babies in comfort and encourage a full night's sleep.
2003
WestinWORKOUT® fitness centers are introduced as the ideal solution for those dedicated to fitness, even when away from home.
2004
Fitness equipment is added to guest rooms in response to the growing demand for more personalized workout options.
2005
Westin Hotels & Resorts celebrates its 75th anniversary, providing guests with exceptional service and memorable experiences around the world.
2006
Westin adds sensory elements to its arrival experience including a signature scent, music, lighting and botanicals.
2007
Westin elevates the hotel spa experience with the introduction of Heavenly Spa by Westin(SM) as well as in-room spa services.
2008
Westin adds SuperFoodsRx® items to its breakfast menu to help guests be their best on the road.
2009
Westin launches its online store at westin.com/store allowing guests to bring home the Heavenly® Bed, Heavenly® Bath products and more.
2010
Westin launches Clutter-Free Meetings to help planners and guests stay organized and productive with an open room design and layout and socially conscious amenities.
2011
Westin unveils its groundbreaking “For a better you” ad campaign depicting how the Westin experience is designed to help guests leave feeling better than when they arrived.
2012
Westin and New Balance debut global Gear-Lending program allowing guests to rent out sneakers and workout clothes during their stay.
2013
Westin partners with Delta Air Lines to transform the sleep experience in the air by offering Westin Heavenly® In-Flight bedding in Delta’s BusinessElite cabins throughout the world.

Westin tackles the Monday blues head-on with the introduction of a new, dedicated “Westin Weekend” program that gives guests more flexibility and time to make the most out of their weekend getaway.
2014
Westin partners with Headspace to create an exclusive mindfulness and meditation offering accessible online at westin.com/headspace.

In partnership with SuperChefs, Westin launches The Westin Eat Well Menu for Kids, a menu fully dedicated to healthy options for kids at its hotels around the world.

Westin announces the rollout of Westin Fresh by The Juicery, a menu of energizing fresh juices and smoothies to be featured at all Westin hotels worldwide by early 2015.