what we believe: a higher level of service

Service standards are subjective. What some consider above par, others might think of as just average. At Westin, above and beyond is our standard level of service. Interactions are always personal and positive, fostering confidence and above all, peace of mind. Needs are anticipated. Requests are handled immediately and reflexively. Transactions are fluid. Our guests not only expect this level of service, but rely on it. And we’re more than happy to oblige.

refining the relationship
Every time a new guest walks through our doors, it’s a fresh opportunity to forge a lasting relationship. This relationship begins with a clear understanding of our guests and their personal needs. We make every effort to get to know their tastes, interests and desires, in order to provide a personalized visit they won’t soon forget. We don’t just serve our guests, but work to engage them, interacting with them on an individual level, demonstrating just how much we care about their well-being. Every interaction is a chance to surprise and delight and prove beyond a doubt that their business is our pleasure.

it’s all about the people
Being a Westin associate takes a certain sensitivity. A willingness to put aside personal needs to accommodate others. An intuitive understanding of people and the desire to assist whenever and however possible. Each role at a Westin hotel or resort is an important one, an integral piece of the whole experience. It’s not just about a smile and nod of the head, but an intrinsic ability to work beyond expectations, anticipating the next move and knowing how to respond to just about anything. We know our most valued assets can’t be found in a stock portfolio but rather in a Westin lobby, greeting our guests, pouring them a cool drink and making sure the details are taken care of. 

We also care about our teammates. We treat one another in the same way we treat our guests with respect, sensitivity, and with a tireless attitude of service. At Westin, balance is important to us. We cannot take care of our guests, if we don’t also take care of each other.

If you share these values, you might be a fit for a position with Westin. We encourage you to search for current job openings.