who we are: philosophy

Each Westin is a destination, a respite from day to day life, where guests can relinquish their worries and replenish their bodies, minds and spirits. Quite simply, we strive to create an unforgettable experience for every guest, every time they stay with us. And how we achieve this, is really what sets Westin apart.

A sensory transformation
Through sight, sound, scent, taste and texture, Westin delivers a wholly sensory experience to enhance one’s physical, emotional and spiritual state. A full spectrum of exclusive products and services, providing everything from tranquility to rejuvenation, helps to restore balance, expand the mind and revive the body. Each aspect of a guest’s stay is tailored to their specific needs, so each guest leaves with a singular impression, a personal sense of renewal and an uncommonly enriching hotel experience. 

Innovative by design
Part of what makes the Westin experience so unique is our growing range of exclusive services and amenities. New and inventive offerings, such as The Heavenly Bed®, The Heavenly Bath®, Westin Kids Club® and WestinWORKOUT® make up the foundation of our tradition in service excellence and help pave the way for continued innovations in luxury.

Personal and instinctive service
Individual touches. Thoughtful, unobtrusive service. Intuitive courtesies. Our associates treat each reservation as an opportunity to meet and exceed the needs of a guest. Our service is proactive rather than reactive, anticipating and delivering before a guest has to ask. And because our associates are empowered to tap into their experience and judgment skills, guests are engaged and satisfied at a higher level. In return, they continually entrust us with their well-being and confidence.

Empowered associates
Rather than just recognize that our success is dependent on our people, Westin celebrates this fact. We believe in a culture that encourages positive interaction, inspired thinking and an open flow of ideas from all levels. We also believe in the potential of our associates, and back this belief with state-of-the-art training and management programs. Our training and development programs are fresh, modern and inspiring. We encourage our team members not just to work at Westin, but to Be Westin.

Inventive growth
Whether it’s a lavish new resort or a decadent spa treatment, Westin is always looking ahead to future endeavors. Careful consideration goes into each new offering which is why our results are so deeply satisfying. Ideas come from all levels of our company—even our guests—and fulfill a wide range of different needs and desires. Such growth is essential to our business but also a direct means of further connecting with our customers. After all, there really is no better way of demonstrating guest appreciation than giving them exactly what they want.

If you are inspired to Be Westin search for current job openings.