We are so proud to wear red across The Westin Seattle today and to light our towers red across the night sky in support of Women's Heart Health and the American Heart Association. #GoRedWearRed
Introducing our Westin Employee Spotlight of the month: Housekeeping Manager Rick! We asked Rick to tell us a little more about his unique Starwood path:
Q: How did you get your start with Starwood?
A: I was living in Denver from 1984-1991, during that time I helped open up the The Westin Denver Downtown when it was known as the Tabor Center, as their head bartender. Before long I was promoted and made my way up to banquet captain (see photos).
Q: How long have you been at The Westin Seattle?
A: 25 years. I came to the hotel in 1991 as an Assistant Banquet Manager, spent time working in Security working a lot with worker's compensation claims and employee safety, and getting to meet some of the amazing people behind the scenes. Eventually due to the great relationships I was forming with many on the housekeeping staff, I moved over to Housekeeping Manager in 2005.
Q: In all your time here what keeps you working well each day?
A: By far it's the people. After so many years I feel like I truly have a connection with my colleagues and we have a good rapport. At first it was the desire to do something new and different, now it's about a feeling of family every day I come to work. I believe if you take great care of your employees, it'll transfer into taking great care of your guests.
Q: How has the hotel changed over the years you've worked here?
A: I've had a unique opportunity to watch the transformation of the city take place and of course our changing views. Over the years you realize that you can't control the next building that goes up that may change the view for our guests, but you can control the level of customer service you provide. A brand new hotel can open up with shiny new rooms and amazing views, but your guests will stay loyal to you if you focus on what's important: safety, cleanliness, and impeccable service.
Q: Here at Westin we share our passions with our guests to learn more about us, can you tell us more about yours?
A: My passion is for nature and wildlife. I've lived in New Orleans, Chicago, Denver, and Seattle. I've encountered language barriers in Los Cabos and escorted Presidents and First Ladies in Seattle, but at the end of the day I'm just a guy who grew up on a farm and appreciates the little things in life. There's nothing better to me than taking my dog Tia outdoors for hikes. I do landscaping at my apartment complex, and volunteer with animal rescues, I even adopted my dog from one I volunteered at!
Q: What's next for you on your journey?
A: I love what I do and it'll be hard to ever leave this place, but one day I'd like to retire an have a small house in the mountains or close to the ocean, there's nothing like having them both here in the Northwest! I'm also a die hard Denver Broncos fan after living in Denver and getting to meet John Elway himself and many of the great Broncos staff at the Westin. So right now I'm only thinking about one thing: A Super Bowl Win! GO BRONCOS!