Requests for connecting rooms should be submitted at the time of booking. The hotel will make every effort to accommodate these requests; however, connecting rooms cannot be guaranteed in advance.
Extra Bedding Policy
A rollaway bed may only be arranged for rooms with a king-size bed. Rollaway beds are offered based on availability at no additional charge.
Hotel does not offer the option of a waitlist.
Early Arrival Policy
Early arrival is granted based on availability. We are happy to store luggage at our luggage desk services area located in the lobby adjacent to the front desk.
Early Departure Policy
Guests who check out of the hotel before their scheduled departure date (as determined by their reservation) will be charged one night’s room rate plus tax. A guest can shorten a stay at check-in without incurring an additional fee if they do so at least 24 hours before their scheduled checkout.
Late Checkout Policy
Late checkouts are available and subject to room availability. Between 12pm and 3pm, a fee of $50 will apply; from 3pm to 6pm, the fee is $75. Checkouts after 6pm will incur one night's room rate.
We are compliant with ADA requirements and offer ADA Accessible guest rooms.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification). Alcohol may not be brought into the hotel.
We welcome dogs and cats of up to 40 pounds to join you during your stay. There is no pet fee or deposit.
In keeping with our Breathe Westin® initiative, all guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing privileges are available at the front desk for registered guests of our hotel. Guests may cash a check for up to $100 per stay, but must present a valid driver's license and a major credit card to do so. Starwood Preferred Guest (SPG) Platinum Members may cash checks for up to $300 per stay.
A credit card guarantee, deposit, or pre-payment is required to make a reservation. Every guest who checks in must present a valid credit card. We keep the credit card on file to secure room and tax for the duration of the stay and cover 60% for incidentals. Cash payments are only allowed at checkout.
To purchase or redeem a gift certificate, please contact the hotel directly at (312) 321-7194. Gift certificates cannot be extended past the expiration date and are only valid at the hotel. No portion of the certificate is refundable. The gift certificate holder must indicate his or her intention to pay for a stay using the gift certificate at the time the reservation is made and must present the gift certificate at check-in along with a credit card to pay for any additional charges incurred. Photocopies of the gift certificate are not redeemable. All rooms are subject to availability and blackout dates may apply.