The Westin O'Hare Announcements & Policies


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available. For more information, please contact the hotel directly.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $100 per day.

Connecting Room Policy

Connecting rooms are available but not guaranteed. Connecting room requests are granted based on availability at the time of check-in.

Credit Card Policy

For payment arrangements to a third party credit card, please contact the hotel's reservation department at least 72 hours prior to arrival.  Contact Obdulia Lozano, Monday through Friday at (847) 698-3914 or email at, or after hours please contact the Manager on Duty.

Early Departure Policy

Reservations can be altered at check-in. Early departures after confirmation at check-in will be subject to a $75 Early Departure Fee.

Extra Bedding Policy

Rollaways beds are based on availability at check-in. Fees apply. Per local regulations, only one rollaway bed is allowed per room and rooms with two double beds cannot accommodate rollaway beds.

Gift Certificate Policy

To redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

Late checkout is subject to availability and a $75 late checkout fee. A fee of a full night's room and tax will be charged to guests who depart past 6pm.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

One dog weighing up to 20 pounds is allowed in a guest room. A signed damage waiver is required upon check-in. A dog must be on a leash in all public areas and cannot be left unattended in a guest room. A fee is charged only if there is damage to a guest room. Cats are not allowed at the hotel.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A valid credit card is required at check-in for payment of the room, tax and incidentals.  If a guest is paying cash, a deposit equal to the room, tax and $50 per day will be collected at check in. 

Smoking Policy

The Westin O'Hare didn't discover fresh air, but is proud to offer an entirely smoke-free facility. By eliminating secondhand smoke and keeping pollutants from the air, we help our guests and employees stay healthy and feel their best.

Please note that, in keeping with our Breathe Westin™ initiative, a $250 cleaning fee will be applied to any guest room folio if smoking takes place in a guest room.

Waitlist Policy

The hotel does not offer a waitlist.