The Westin Indianapolis Announcements


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The hotel offers 24 guest rooms that are ADA compliant. Please contact the hotel directly to reserve one of these rooms.

Alcohol Policy

Alcoholic beverage sale and service is restricted to those 21 years of age and older, with valid identification.

Age Requirement Policy

Guests must be 18 years of age in order to check into the hotel.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Policy

The hotel will accept company or personal checks made payable to The Westin Indianapolis. Valid identification is required.

Guests may cash checks of up to $50 per day, with a maximum of $200 per stay. SPG Gold and Platinum guests can cash checks up to a total of $300 per stay.

Connecting Room Policy

The hotel has a limited number of connecting guest rooms and is unable to confirm availability until day of arrival at the front desk. Please request connecting rooms while making your reservation.

Credit Card Policy

At check-in debit and credit cards may be authorized for the full stay amount, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Credit Card Authorization Forms
A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and $50 per day will be collected at check-in. To arrange payment with a third-party credit card, please contact the hotel directly at least 72 hours prior to guest's arrival.

Early Departure Policy

An early departure fee of one night's room plus tax applies to guests checking out prior to their departure date. Guests may be able to change their departure date without penalty at the time of check-in, depending on the terms of the rate which they have reserved.

Early Arrival Policy

We are happy to accommodate early arrivals, subject to availability at check-in. Certain room type requests may not be available prior to 3pm EST.

Extra Bedding Policy

Heavenly Rollaway Beds are offered on a complimentary basis, subject to availability, in guest rooms with a king-sized bed. Unfortunately, guest rooms with two double beds cannot accommodate a rollaway bed.

ID Requirement

A valid photo identification is required at check-in.

Late Checkout Policy

Late checkout requests may be made directly with the hotel and are subject to availability. A $50 fee plus tax may be imposed on guests checking out past 1pm. If staying past 5pm on your day of checkout, a fee of one night's room plus tax will apply.

Noise/Disturbance Policy

The hotel maintains a strict noise control policy. We expect each of our guests to be able to enjoy a quiet and peaceful environment while staying with us. Noise complaints may result in eviction from the hotel.

Package Handling Policy

The onsite FedEx Office handles all incoming and outgoing packages and assesses all related fees. The Inbound Shipping Form includes the fee schedule and how to properly address packages. Please contact the center at (317) 917-1529 or to receive the form by email.

Pet Policy

Westin has gone to the dogs. We welcome your canine companion (up to 40 pounds) and offer your pet the use of a Heavenly® Dog Bed and water and food bowls. A waiver must be completed at the front desk upon check-in and pets may not be left unattended in the guest room.

Purchase Order Acceptance Policy

Purchase orders are accepted with approved direct billing through the hotel accounting office.

Smoking Policy

In keeping with our Breathe Westin® program, we are pleased to offer guests a 100% smoke-free experience during their stay with us. Guests who smoke in a guest room or suite are subject to a $350 cleaning fee so that the room may be refreshed for the next guest.

Suite Policy

Luxury Suites must be reserved directly through the hotel by calling (317) 231-3911 during business hours.

Tax Exempt Policy

Please contact our accounting department for current tax exemption policies.

Waitlist Policy

Hotel does not offer a waitlist.