The Westin Waltham Boston Announcements


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The hotel is compliant with ADA and offers ADA Accessible Rooms. All Accessible rooms have grab bars, raised safes for accessibility, and lowered key holes and shelves. TTY devices are available. Some also have a roll-in shower.

Alcohol Policy

State law prohibits us from allowing outside alcohol on the premises. Any liquor brought into the hotel by guests will be kept at the front desk until checkout. We reserve the right to search luggage and bags if a guest is suspected of carrying alcohol.

If you are interested in hosting a post-hospitality event, please coordinate with our catering manager to have the event held in a private function room. Alcohol must be purchased through the hotel and is restricted to those 21 years of age or older with valid ID.

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Check cashing services are available to Starwood Preferred Guest members who present valid identification. There is a limit of 100 USD per day.

Connecting Room Policy

The hotel offers a limited number of connecting rooms in King-to-Double/Double and Suite-to-Double/Double configurations. Please request connecting rooms in advance as they are subject to availability.

Early Departure Policy

Departure dates are confirmed upon check-in. An early departure fee of one night's room rate will apply for guests who check out prior to their confirmed departure date.

Early Arrival Policy

We offer early arrivals free of charge, based on availability. A request may be made when reserving a room but cannot be verified until the day of check-in. For a guaranteed early check-in, we can block the room one day before and apply one night's fee based on the quoted room rate.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

There is a 50 USD fee for late checkouts up to 4pm. Guests will be charged an additional night's rate for checkouts after 4pm.

Noise/Disturbance Policy

We do not advocate or promote parties in guest rooms or suites. Should we receive a noise complaint, guests will receive a warning from our staff. If there is still an issue, guests may be asked to leave.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

We welcome canine companions of up to 70 pounds. Dogs must be leashed at all times and cannot be left alone in the guest room. Guests are required to sign a pet waiver form and a fee of 200 USD will be charged to guests if there is any damage to their room.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Smoking Policy

In keeping with our Breathe Westin™ initiative, all guest rooms, public areas, and meeting rooms are designated as non-smoking. Guests who smoke in their room will be charged a 250 USD cleaning fee. Designated smoking areas are located outdoors.