Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Weekends last longer at Westin with late checkout on Sunday. Availability may vary.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present a valid drivers license. There is a limit of 100 USD per day.
Early Departure Policy
An early departure fee of 75 USD may be imposed on guests departing prior to their scheduled departure date. Please contact the hotel for further information.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Dogs up to 40 pounds are allowed. No other pets are permitted. Hotel reserves the right to charge the guest's credit card for additional cleaning and damage caused by their dog.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and an additional 50 USD per day to cover incidentals will be collected at check in.
To arrange payment with a third-party credit card, please contact the hotel's accounting department at least 72 hours prior to the guest's arrival. Contact Haddy Abbott, Monday through Friday at (713) 960-6657 or email at Haddy.Abbott@westin.com or after hours, contact the Manager on Duty.
Children under 16 must be accompanied by an adult and must be a registered guest of the Westin Galleria or Westin Oaks.
All guest rooms and public spaces are 100% non-smoking. A 250 USD cleaning fee will be charged to any guest who violates the smoking policy.
Suite Reservation Policy
Parlors do not have bedrooms in the suite and require an additional room. Please include request for a king or double in the reservation.
A Damage Deposit of 500 USD will be charged for all suite reservations. The deposit will be refunded once the room has been inspected and found clear of damage after checkout. The deposit cannot be used towards room and tax.
Hotel does not offer a waitlist.