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Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Hotel Policies
Age Requirement Policy
Guests must be 18 years old to reserve a guest room.
Check Policy
The hotel does not accept checks for payment on the day of arrival. Guests wishing to pay by check must submit the check at least 14 days prior to the day of arrival.
Checks will be cashed only for Starwood Preferred Guests at the Gold level or above.
Connecting Room Policy
The hotel offers connecting rooms based upon availability upon arrival. Connecting rooms are not confirmed in advance; for special circumstances, please contact the hotel directly. Connecting rooms have an inner-connecting door between two rooms and connect either a king bedded room (one bed) to a double/double room (two beds) or a double/double room to a double/double room. King bedded rooms do not connect to king bedded rooms.
Extra Bedding Policy
A maximum of one rollaway can be accommodated in rooms with one king bed. For guest's well being, rollaways are not permitted in rooms with two beds including rooms with a sofabed.
Gift Certificate Acceptance Policy
Gift certificates are accepted. Guests can call the Starwood Customer Contact Center to make a reservation using a gift certificate.
Noise Policy
It is important to us that every guest's stay is a renewing and peaceful one. Maintaining a quiet and sleep-conducive environment on guest floors is our highest priority. For this reason, we handle noise complaints in the following manner:
- Upon the first noise complaint, we will issue a warning to the registered guest.
- If there is a second complaint, everyone but the registered guest will be required to leave the suite and the guest floor.
- In the event of a third complaint, the registered guest will be evicted from the hotel with no refund.
Food and Beverage Policy
Guests must be 21 years of age and present valid identification. All food and beverages for the purpose of entertaining in a guest room or suite must be provided by the hotel. Sale and service of alcoholic beverages is regulated by the Washington State Liquor Control Board. As a licensee, the hotel is responsible for the administration of these regulations. (This does not apply to food and beverages that are limited to the personal consumption of the registered guest.)
Package Handling Policy
There is a package handling fee for all incoming and outgoing packages. Please contact the hotel directly for the fee schedule.
Pet Policy
We accept dogs up to 80 pounds and all cats. No pet deposit is required, but a cleaning fee may be added if necessary. Pets must be accompanied by their owner at all times. No pets may be left unattended in a guest room.
Dogs may get exercise by proceeding north on Fifth Avenue, where there are available trees and patches of grass along the sidewalk. Seattle has strict pooper scooper regulations. The nearest large park is Freeway Park near the convention center (7 blocks). Please contact the hotel for further information.
Service animals that provide assistance to individuals with disabilities are not considered pets. They are welcome at the hotel and are not subject to the policies and restrictions that apply to pets or other animals.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Payment Policy
A valid credit card is required at check-in for payment of the room, tax and incidentals. If a guest is paying cash, a deposit equal to the room, tax and $75 per day will be collected at check-in.
For payments to a third-party credit card, please contact the hotel's accounting department at least 72 hours prior to guest's arrival. Contact Guest Billing, Monday through Friday at (206) 727-5815 or email at guestbilling.seattle@westin.com. After-hours, please contact the Manager on Duty.
Purchase Order Acceptance Policy
Purchase Orders are not accepted.
Smoking Policy
The Westin Seattle is a 100% Smoke Free Hotel. There is a $200 smoke removal fee for smoking in guestrooms. Breathe Westin™
Suite Policy
For the safety and wellbeing of our guests, each Parlor Suite in the hotel has a maximum fire code capacity. These range from 10 people in Junior and Deluxe Suites, and between 45 and 90 in Luxury Suites, depending on the suite. Please note, by law we cannot allow these capacities to be exceeded. Any gatherings in violation of code will be automatically shut down, and all but the registered guest will be asked to leave. For additional assistance, please consult a Catering Sales Manager on the specific capacity of the suite you are using.
Tax Exempt Policy
Please note that the Washington State Dept. of Revenue does not accept the US Government exemption certificates as proof of tax exempt status. Qualified purchases must be paid for using a 1) qualified exempt US Government credit card (GSA SmartPay card), 2) by a check from the US Treasury or 3) payment with valid Office of Foreign Missions Tax Exemption ID card. For more information, please contact the hotel accounting department or Manager on Duty.
Voucher Acceptance Policy
Vouchers are accepted.