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Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Hotel Policies
Disability Accessibility Policy
We have five guest rooms that meet all local municipal building code requirements for disability accessible rooms, as well as Access Canada's Level 2 requirements.
Alcohol Policy
Alcoholic beverage service is available to those 18 years or older with valid photo identification.
Age Requirement Policy
Guests must be 18 years or older and have valid photo identification to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card.
Connecting Room Policy
Connecting rooms can be requested, but are not guaranteed in advance.
Early Departure Policy
An early departure fee applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Extra Bedding Policy
Rollaway beds are provided free of charge, but are prohibited in Traditional Rooms with double beds due to fire regulations.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the Executive Office by calling (403) 508-5206.
ID Requirement
All guests checking into the hotel are required to show valid, government-issued, photo identification.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
Pet Policy
Your furry friend can join you during your stay at the hotel. We'll welcome your pup with a Heavenly dog bed, food and water bowls, a mat, and a treat. All pet owners must sign a waiver at check-in and may not leave pets unattended in their guest room. There is no charge for pets unless there is damage to the room.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Payment Policy
All guests checking into the hotel are required to present a credit card at check-in. We do not accept personal checks as payment, nor do we accept cash at check-in. However, we are happy to accept cash as payment upon departure if a guest so desires.
Smoking Policy
In keeping with our Breathe Westin® initiative, all guest rooms, suites, and public spaces inside the hotel are 100% smoke-free. Registered guests who smoke in a guest room or suite could be liable for an additional fee of $200 CAD to clean the room and prepare it for the next guest.