The Westin Ottawa
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Weekends last longer at Westin with late checkout on Sunday. Availability may vary.
Disability Access Policy
Several Disability Accessible rooms are available. Each features an accessible sink in the washroom, wider door frames, lowered light switches, and lowered closet bars. Accessible rooms with a king-size bed feature roll-in showers for wheelchair accessibility.
Alcoholic beverage service is restricted to guests age 19 or older with valid photo identification. Alcoholic beverages cannot be removed from any licensed area of the hotel. Alcohol is not prohibited in the lobby or pool/health club area.
Age for Registration Policy
Guests must be 18 years or older to reserve a room. Valid photo identification is required at check-in.
Connecting Room Policy
Connecting rooms may be requested but are not guaranteed until check-in. Please contact hotel for further information.
Early Departure Policy
Guests who check out of the hotel prior to the scheduled departure date without 24-hour notice to the front desk will be charged a penalty of one night’s room rate plus tax.
Extra Bedding Policy
Rollaway beds are available upon request and are subject to availability at check-in. Rollaways will only fit in rooms with one bed.
Gift Certificate Policy
Gift certificate reservations are based upon availability and may be subject to blackout dates. Please contact the hotel directly to make reservations.
Late Checkout Policy
Guests checking out between 12pm and 3pm will be charged $50. Between 3pm and 6pm, $125 will be charged; after 6pm, the full nightly room rate will apply. Late checkout is subject to availability.
Food & Beverage Policy
Due to licensing requirements and quality control issues, all food and beverage served on the hotel property must be supplied and prepared by the hotel. Taxes and service charges are subject to change.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
We welcome your furry companions of up to 70 pounds. We ask that you sign a waiver at check-in prior to your dog entering your guest room or any public areas. There will be a fee charged for any damages to the guest room. Please let us know you will be traveling with a pet when making your reservation. Please note that cats are not permitted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Third party credit card authorizations can be arranged over the telephone by calling the hotel directly. We do not email or fax authorization forms for PCI compliance reasons.
All direct billing requests must first be approved by our Accounts Department. Please contact the Credit Manager at (613) 560 -7342 for further details.
A valid credit card or debit card is required at check-in. A minimum authorization of $300 security deposit will be placed on the card. Guests who use a debit card at check-in may not charge incidentals to their guest room.
In keeping with our Breathe Westin® commitment to clean air, the hotel is 100% non-smoking. A cleaning fee of 200 USD will be applied to the account of any guest who smokes in a guest room. The hotel also does not allow the use of candles, incense or resins; the cleaning fee will apply to any guests that use these items as well.
Please reserve the Specialty Suites directly through the hotel by calling our reservations desk at (613) 560-7370.
Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist.