Until late 2017, the City of Toronto is constructing a new off-ramp from the eastbound Gardiner Expressway to Lower Simcoe Street. Guests traveling eastbound to the hotel should exit at Spadina Avenue and go south to Queens Quay. Guests traveling westbound will not be affected. Please contact the hotel for additional information.
Age Requirement Policy
Guests must be 18 years or older with government -issued photo identification to reserve a room. Guests under the age of 18 must be accompanied by an adult.
Connecting Room Policy
Each of our room types offers connecting options. We are happy to try to accommodate specific room configurations by request, but cannot guarantee availability of connecting rooms. Please contact the hotel with your request.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Each guest's name must be on the reservation at time of check-in. Photo identification is required to complete the check-in process.
To reserve a suite, please contact our In-house Reservations Department during office hours at (1)(416) 869-1600, Ext. 4000.
Check-In & Checkout Policies
Early Arrival Policy
Early check-in can be accommodated upon request, based on availability, and cannot be guaranteed in advance.
Early Departure Policy
An early departure fee of 75 CAD applies to guests checking out prior to their departure date confirmed at check-in. Please contact the hotel for further information.
Alcoholic beverage service is restricted to those 19 years or older with valid identification.
Package Handling Policy
Our staff will be more than happy to hold or deliver packages per your request. Please contact the hotel directly for associated costs and to make any necessary arrangements.
The hotel allows up to two dogs (weighing less than 40 pounds each) per guest room, as well as service animals. Guests must sign a waiver at check-in; no deposit is required. We reserve the right to charge a guest’s credit card for any additional cleaning and excessive damage. Pets are not allowed in a guest room without an owner present. Cats are not permitted.
Health & Well-Being Policies
In keeping with our Breathe Westin® initiative, all guest rooms and public areas of the hotel are smoke-free. The fine associated with smoking in guest rooms is 200 CAD.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until checkout, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
Gift Certificate Policy
Gift certificate reservations are booked by the property only. Guests should contact the hotel directly, via email at firstname.lastname@example.org or if booking for arrival within two weeks, call (1)(416) 814-1252.
Guests looking to purchase a gift certificate can contact Michelle Ng via email at email@example.com.
If you are paying by credit card or have a prepaid reservation, you must present the card and matching photo identification at check-in. For third-party payments (i.e., a non-guest prepaying a guest’s charges), the cardholder must call or email the hotel directly at least 72 hours prior to guest’s arrival to arrange payment via electronic credit card authorization. The hotel does not accept credit card authorization forms or numbers via fax or email. If you are paying by cash, you will be required to provide the full amount of your stay plus a 300 CAD security deposit.
A Message from Westin
Weekends last longer at Westin with late checkout on Sunday. Availability may vary.