Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Starwood Preferred Guest Information
As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
Reservations may be booked only within 365 days of arrival.
Inventory may be limited, and blackout dates may apply during special events.
Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.
Limited Outlets Due to Tropical Storm Lidia
The following outlets have been temporarily relocated due to Tropical Storm Lidia:
WestinWORKOUT® Fitness Studio
Please contact the resort for further information.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms subject to availability at check in.
Extra Bedding Policy
Rollaway beds, cribs and other special request items are limited in supply and are fulfilled on a first-come, first-served basis. Charges apply for rollaway beds and some other special request items.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Pets are not permitted on the resort grounds. Trained service animals that provide assistance to individuals with disabilities are not considered pets and are welcome at the resort.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
To redeem a gift certificate, please fax a copy of the gift certificate along with the guest name, address, phone number as well as the desired accommodations and dates to (407) 903-4382 or call (1)(888) 871-4278.