Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Guest Room Renovations Until March 2018
Until March 2018, 50 guest rooms are being converted into villas in Tower A of the main building. Please contact the resort for additional information.
Resort Renovations Until March 2018
Until March 2018, the resort is undergoing an expansive, multiphase renovation. Construction areas are fully surrounded by fencing. Work will occur from 8am to 8pm daily. Construction will be moderate during Christmas and New Year’s holidays. Noise should dissipate after December 2017. Please contact the resort for additional information.
Restaurant Renovations Until December 2017
Until December 2017, El Palmar, Arrecifes and Sea & Stones restaurants are closed for renovations. During this time, the lounge at Royal Beach Club will remain open. Please contact the resort for additional information.
Pool and Bar Renovations: September 2017 - December 2017
From September 2017 until December 2017, the lagoon pool, the oceanfront pools, pool deck, lobby bar and beach bar are being renovated. For more information, please contact the resort directly.
Tennis Courts Unavailable Until December 2017
Until December 2017, the tennis courts are unavailable due to renovations. Please contact the resort for additional information.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Dogs weighing 40 pounds or less are welcome at The Westin Resort & Spa, Cancun. Owners must sign a liability waiver at check-in, which covers cleaning fees, noise disturbance, and other similar matters. Dogs must be leashed at all times, and are not permitted in the resort restaurants, bars, swimming pool and beach areas, spa, gym, and tennis courts. We reserve the right to restrict pet access to other areas not listed here.
Check Cashing Policy
No personal checks are accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
In order to safeguard the credit/debit card holder, guests must present at check-in the same credit/debit card that is used at the time of the reservation.