From August to December 2017, El Palmar and Sea & Stones are being renovated. During this time, the resort’s other dining venues are open.
Pool and Bar Renovations: September 2017 - March 2018
From September 2017 to March 2018, the oceanfront pool, pool deck, and beach bar are being renovated. During this time, the lagoon pool is available.
Resort Renovations: April 17, 2017 - March 2018
From April 17, 2017 to March 2018, the resort is undergoing an expansive, multiphase renovation. Construction areas are fully surrounded by fencing. Work will occur from 9am to 6pm daily. Construction will be moderate during Christmas and New Year’s holidays. Noise should dissipate after December 2017.
During this time, the resort’s staff is especially dedicated to ensuring that each guest has a pleasant stay. For more information, please contact the resort directly.
Lobby and Lagoon Renovations: April 17, 2017 - August 2017
From April 17, 2017 to August 2017, the lobby, lobby bar, lagoon pool, and lagoon terrace are being renovated. During this time, guests are being redirected to a temporary check-in area, and the oceanfront pools and pool deck are available.
Restrictions on the Acceptance of US Currency
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Guest Room Renovations: April 17, 2017 - December 2017
From April 17, 2017 to December 2017, 50 guest rooms are being converted into villas in Tower A of the main building.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Dogs weighing 40 pounds or less are welcome at The Westin Resort & Spa, Cancun. Owners must sign a liability waiver at check-in, which covers cleaning fees, noise disturbance, and other similar matters. Dogs must be leashed at all times, and are not permitted in the resort restaurants, bars, swimming pool and beach areas, spa, gym, and tennis courts. We reserve the right to restrict pet access to other areas not listed here.
Check Cashing Policy
No personal checks are accepted.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.