Guests must be 18 years or older with photo identification to reserve a room.
Connecting Room Policy
Connecting rooms are available upon request and are subject to availability at check-in.
Connecting arrangements can be guaranteed in advance for a fee of 150 USD per night, per set of connecting rooms. Please contact the resort directly for additional information.
Please note that suites do not connect to traditional guest rooms.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request and subject to availability. Rollaways, child rollaways and cribs may incur extra charges. Rollaway beds are only available in rooms and suites with one king bed.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Early Arrival Policy
We are pleased to offer complimentary early check-in upon request and subject to availability. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 100% of the confirmed length of stay. Please contact the resort for further information.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkout is subject to availability and additional fees based on time of departure. Please contact the resort for further information.
We are pleased to offer an ADA Accessible Island View Room. Please call the resort directly to book this room.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
In the event of a hurricane* on the islands of Grand Cayman, the resort will replace a guest's vacation for the entire duration of the reservation. This guarantee applies to room and applicable taxes. This policy is applicable to transient reservations and groups as stipulated in their contracts.
The stipulations that apply are as follows:
Replacement vacation must be taken at The Westin Grand Cayman Seven Mile Beach Resort & Spa within one calendar year. Reservations for comparable accommodations will be made on a space available basis. Black out dates do apply (as determined in our sole discretion).
Any commission owed to travel agents will be paid on the stay interrupted by the hurricane.
Other expenses including, but not limited to, airfares, food and beverage, or chartered services are not included or covered by this guarantee.
The guarantee offered by Starwood Hotels and Resorts is subject to change at the discretion of the operator at any time without notice.
Guests holding confirmed and fully deposited reservations (and are within the non-refundable deposit window) that are unable to travel to the resort due to a hurricane* closing the Grand Cayman airport or The Westin Grand Cayman Seven Mile Beach Resort & Spa will be given the option of a full refund or a one room category upgrade, based on space availability, on their next visit to The Westin Grand Cayman Seven Mile Beach Resort & Spa within one calendar year.
*A hurricane is defined/validated by the National Hurricane Center, typically a tropical cyclone in which the maximum sustained surface wind is 74 mph (64 knots) or greater.
Food & Beverage Policy
In order to protect our guests and associates, no outside food & beverage is allowed to be brought into the resort.
Pets are not allowed at the resort.
All guest rooms and indoor areas are 100% non-smoking. In addition, smoking is not permitted on our beach or in our pool and outdoor dining areas. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
We are pleased to accept gift certificates. Please note that the original certificate must be presented at check-in.
Resort Charge Policy
The daily 60 USD resort charge includes:
High Speed Internet Access in guest rooms and public spaces
In-room coffee maker and coffee replenished daily
Two (2) 16oz bottled water
In-room refreshed daily
In-room guest safe
Unlimited local calls
Beach chairs and umbrellas
Plush Beach Size Towels
Pool and Beach Ambassadors
Unlimited use of the Westin Fitness Center/Workout Studio
Use of sauna, hot tub and steam room, based on availability at Hibiscus Spa
Clinics to include Beach Yoga, Aquatic Yoga, Beach volleyball and Stand-up Paddle Board (SUP)
Complimentary Business Center
Live music weekly
Sunday Movie Night on the beach
Non-Alcoholic Welcome Drink
One Hour Managers Welcome Reception - Tuesday to Friday
Complimentary bite-size appetizers at Catboat Bar
Poolside treats - Sno Cones*, Ice Cream* and frozen fruit
Director of Lifestyle to execute daily/weekly events and activities
Beach Concierge – to assist with all your personal needs
Imagination Playground including kids play blocks, board games, beach and lawn games, giant chess/ checkers board
Family Kids Club*
S'mores/Marshmallow Madness Night*
Beach Bonfire Night
Sangria Night & Spanish Paella Night*
Scheduled Firework Display last Friday of the month
Complimentary weekly activities (Soccer, Corn Hole, Nature Scavenger Hunt, Character Tattoos for kids, Beach Ball Rally, Water Balloon Toss, Water Drop Relay, Bocce Ball Tourney, Trivia Night, Sand Sculpture competition)