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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

The Westin Riverwalk, San Antonio
Уведомления

Сообщения

Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Правила отеля

15:00     12:00

Выходные в Westin длятся дольше благодаря позднему выезду в Воскресенье. Доступность зависит от отеля.

ADA Policy

The hotel has nine guest rooms that meet all local municipal building code requirements for disability accessible rooms.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Check Policy

The hotel accepts checks as a form of payment. Vaild identification is required.

Check cashing services are available to guests who present a valid major credit card and identification with a matching address. There is a limit of $200 per stay.

Connecting Room Policy

Connecting rooms should be requested in advance but cannot be guaranteed. The hotel offers connecting Traditional Rooms with one king bed and two double beds.

Currency Policy

Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.

Early Departure Policy

An early departure fee will be imposed on guests departing prior to their scheduled departure date. Fees may be up to 50% of their confirmed length of stay plus tax.

Extra Bedding Policy

We are happy to provide Heavenly Rollaway Beds free of charge. Rollaways are not available in rooms with two beds.

Gift Certificate Policy

Gift certificates must be purchased through the Executive Office Monday through Friday from 9am to 5pm. For assistance, please contact Ingrid Schmidt at (210) 444-6008 or ingrid.schmidt@westin.com.

To redeem a gift certificate, please contact Selena Romero in reservations Monday through Friday 9am to 5pm at (210) 444-6105 or selena.romero@westin.com.

ID Requirement Policy

Valid photo identification will be required at check-in, along with a credit card or cash deposit.

Meeting Room Policy

All displays, exhibits, decorations, equipment, musicians/entertainers must enter the Hotel via loading dock. Delivery time must be coordinated with the Hotel in advance. Special ingress and egress, insurance and security requirements may apply in the case of events with décor, sets, special lighting or special sound. Nothing may be attached to the walls and ceilings. A walk-through is to be arranged with a designated person and Hotel representative after the dismantling. You are responsible for obtaining all applicable Fire Marshall approval or permits required for your event. You are also responsible for obtaining all required ASCAP or BMI licenses for entertainment or music performances at your event. Please consult with your Catering and Convention Service Manager prior to finalizing any arrangements.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

We are a dog-friendly hotel. Guests are welcome to bring a canine friend weighing up to 40 pounds. Dogs over 40 pounds may be allowed at the hotel's discretion after a discussion with the General Manager, prior to making the reservation. We are happy to provide a Westin Heavenly Dog Bed, pet welcome kit, and food bowls with mat. Guests are required to sign a pet waiver upon check-in and the hotel reserves the right to charge the guest’s credit card for additional cleaning and excessive damage caused by their dog. Please note that dogs are the only pets allowed.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Reservation Policy

The hotel requires a credit card to guarantee all reservations, including packages. Seasonal room rates are based on either single or double occupancy, and are subject to change without notice. We may require a minimum-night stay during holidays or special events. Some packages may not always be available, depending on the season and weather.

Smoking Policy

We are a smoke-free hotel. All guest rooms, suites, and public spaces are 100% smoke-free. Under the Breathe Westin® program, registered guests who smoke in a guest room or suite could be liable for an additional fee of $200 so the room can be sufficiently cleaned and ready for the next guest.

Suite Policy

Guests wishing to use a suite for a private party must obtain prior consent from the hotel General Manager or the catering department.