Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
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Disabled Accessible Policy
The hotel has 5 disabled accessible guest rooms and all dining outlets are wheelchair accessible.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card and photo identification. There is a limit of $100 per day.
Connecting Room Policy
Six of our Westin King Rooms offer connections with Deluxe Twin Rooms. Connecting rooms are subject to availability at all times unless confirmed with the hotel directly.
Credit Card Policy
A 1.5 percent fee applies to all transactions settled by Credit Card. This fee will be added to the total of the transaction.
Early Departure Policy
Full-night charges apply for early departures on non-refundable bookings, and/or during peak periods.
Extra Bedding Policy
A maximum of one rollaway bed is permitted per room. The charge for a Heavenly Rollaway Bed is $80 AUD. Heavenly Cribs® are available free of charge.
Family Plan Policy
Children 12 and under sleep free in existing room bedding. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Valid photo identification required at check-in.
Late Checkout Policy
Late checkout is based on availability on day of departure and cannot be guaranteed.
Late check out fee is:
- Up to 2pm - 50 AUD
- Up to 4pm - 100 AUD
- Up to 5pm - Half Day Rate
- After 5pm - Full night accommodation fee applies.
Pets are not allowed. Only service animals are allowed. No other pets are permitted.
Reservation Payment Policy
Payments by cheque must have seven days to clear prior to the guest’s arrival. Credit card authorisation or cash security bond is required upon check-in.
A non-guest wishing to pay for a guest in the hotel must contact the hotel for a credit card authorisation form, which must be filled out and returned to the hotel via fax or email prior to the guest’s arrival.
The hotel is 100% smoke-free. This includes all public areas, function spaces, food and beverage outlets, and guest rooms. In keeping with our Breathe Westin® initiative, a $300 AUD cleaning fee will be charged to any guest who violates the smoking policy so that their room may be properly refreshed.