The Westin Portland Announcements & Policies


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

We are an ADA-compliant hotel. Our seven spacious ADA Accessible Rooms feature roll-in showers and some have grab bars in the bathtub.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Policy

The hotel does not accept checks as payment during check-in. Guests wishing to pay by check must submit the check at least 14 days prior to arrival.

Check cashing services are available to guests who present a valid, major credit card and photo ID. There is a limit of $100 per day and $300 per stay.

Connecting Room Policy

Connecting rooms can be requested upon arrival and are subject to availability. We cannot confirm connecting rooms in advance. If you have special circumstances that require a connecting room, please contact the hotel directly in advance.

Credit Card Policy

The hotel has instituted a faxless, paperless credit card authorization process for third party credit card payments. This process does not require the credit card holder to be present. Please call the hotel directly for more information.

Early Departure Policy

There is an early departure fee of $50. Guests must give at least 24 hours notice in order to cancel without penality.

Early Arrival Policy

Early arrival is complimentary and subject to room availability.

Extra Bedding Policy

Due to fire safety regulations, the Heavenly Rollaway Bed is only available in rooms with king-sized beds.

Gift Certificate Policy

To purchase or redeem a gift certificate, please contact the hotel directly.

Late Checkout Policy

Late checkouts are subject to availability and may be complimentary until 1pm. Guests checking out between 1pm and 6pm will be charged $50. After 6pm, the full nightly room rate will apply.

Noise/Disturbance Policy

We strive to provide a quiet, relaxing environment for all guests. Therefore, we reserve the right to ask guests and patrons who egregiously and overtly disturb other guests to leave the premises.

Package Handling Policy

There is a package handling fee for all incoming and outgoing packages. Please contact the hotel directly for the fee schedule.

Pet Policy

We welcome man’s best friend to stay the night, and will greet your furry friend with our signature Heavenly® Dog Bed, a food bowl and mat, and a doggie treat. Owners must sign a waiver at check-in. All dogs have to remain leashed while in public areas and may not be left unattended in guest rooms. Dogs over 40 pounds must be approved in advance by contacting the hotel prior to check-in. Cleaning fees may apply. Park Street is adjacent to our pet-friendly hotel, and just a few blocks away is Portland’s Park Blocks, which has several grassy areas that are ideal for dogs.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

A valid credit card is required at check-in for payment of the room, tax, and incidentals. Cash is only accepted at checkout.

Smoking Policy

In keeping with our Breathe Westin® initiative, all guest rooms, suites, and public spaces are 100% smoke-free. Registered guests who smoke in a guest room or suite could be liable for an additional cleaning fee of $200.

Tax Exempt Policy

The City of Portland extends tax exemption to any federal government employee traveling on official government business. An official government exemption certificate, identification, and travel authorization is required upon check-in.