Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Alcoholic beverage service is restricted to those 21 years or older with a valid driver's license.
Check Cashing Policy
Check cashing services are available to guests who present valid photo identification. There is a limit of $50 per day.
Early Departure Policy
Early departures will be charged one full night’s stay upon checkout.
Extra Bedding Policy
Heavenly Rollaway beds are available only in rooms with king-size beds, based upon availability.
All guests checking in are required to present a valid, government-issued, photo ID.
Late Checkout Policy
Checkout time is 12pm. Late checkout is available until 6pm for 50% of the day's rate. After 6pm, guests will be charged a full night's rate and fees.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
At The Westin Charlotte we are proud to be pet friendly. We welcome dogs weighing up to 40 pounds and will happily provide a Westin Heavenly® Dog Bed, pet welcome kit, and food bowls with mat. Guests wishing to bring in their dog must sign a waiver which states that the hotel reserves the right to remove any pet at any time should such actions be required.
在您登记入住时，将从借记卡和信用卡中授权扣除您的住宿费用及杂费。 此授权金额将保留至您退房离店，届时将收取您在住宿期间所使用的实际费用金额。 在您离店之后，该授权金额可能会需要最多 30 天时间由您的银行或金融机构公布，酒店将不承担任何由此产生的费用或收费。
Should you not have a credit card at the time of check-in, a cash deposit $100 per night for incidental charges plus full room and tax for each night will be required at check-in.
Under the Breathe Westin® program, we uphold the value of providing wellness throughout your travel and maintain a smoke-free property. All guest rooms, suites, and public spaces inside the buildings are 100% smoke-free. Any smoking in a guest room will result in a $200 cleaning fee so that the room can be refreshed for the next guest.