Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Alcoholic beverage service is restricted to those 21 years or older with a valid driver's license.
Check Cashing Policy
Check cashing services are available to guests who present valid photo identification. There is a limit of $50 per day.
Early Departure Policy
Early departures will be charged one full night’s stay upon checkout.
Extra Bedding Policy
Heavenly Rollaway beds are available only in rooms with king-size beds, based upon availability.
All guests checking in are required to present a valid, government-issued, photo ID.
Late Checkout Policy
Checkout time is 12pm. Late checkout is available until 6pm for 50% of the day's rate. After 6pm, guests will be charged a full night's rate and fees.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
At The Westin Charlotte we are proud to be pet friendly. We welcome dogs weighing up to 40 pounds and will happily provide a Westin Heavenly® Dog Bed, pet welcome kit, and food bowls with mat. Guests wishing to bring in their dog must sign a waiver which states that the hotel reserves the right to remove any pet at any time should such actions be required.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Should you not have a credit card at the time of check-in, a cash deposit $100 per night for incidental charges plus full room and tax for each night will be required at check-in.
Under the Breathe Westin® program, we uphold the value of providing wellness throughout your travel and maintain a smoke-free property. All guest rooms, suites, and public spaces inside the buildings are 100% smoke-free. Any smoking in a guest room will result in a $200 cleaning fee so that the room can be refreshed for the next guest.