The Westin Grand Frankfurt
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Possible VAT Change
Our prices include the applicable VAT (value added tax). Should the VAT rate be raised after room booking, the relevant VAT rate will be the rate applicable during the period of your stay in our Hotel. The room price may be increased thereby.
Sushimoto Restaurant Hours 2015
Please note that Sushimoto restaurant will have different hours of operation on the following dates:
- December 2015 - Closed on Mondays.
During these dates, the hours of operation are subject to change. Please contact the hotel for further information.
Pool & Sauna Closure: December 14, 2015 - January 24, 2016
From December 14, 2015 through January 24, 2016, the hotel's pool and sauna will be closed for renovations. During this time Emotions Spa will be open as follows:
- December 14 - 23: Monday - Friday 8am - 9pm (Weekend hours will not change during this time)
- December 24: 8am - 4pm
- December 25 - 26: 9am - 6pm
- December 27: 8am - 8pm
- December 28 - 31: 8am - 9pm
- January 1: 10am - 8pm
- January 2 - 24: 8am - 9pm
Please contact the hotel for further information.
Disability Access Policy
We have three Disability Accessible Rooms. Disability Accessible Rooms feature wider doors and grab bars in the bathroom. Additionally, the basin is wheelchair accessible. Please contact the hotel directly to book a Disability Accessible Room.
All public areas in the hotel are accessible via the elevator, including restaurants, bars, and the Westin Executive Club Lounge.
Full alcoholic beverage service is available only to individuals aged 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older to check in.
Check Cashing Policy
Personal cheques are not accepted. Euro cheques are accepted (in the amount of 400 EUR) for payment only.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Early Departure Policy
An early departure fee may be imposed on guests departing prior to their scheduled departure date. Fees may be up to 90% of the room rate. Please contact the hotel for further information.
Extra Bedding Policy
Rollaway beds are available on a request-only basis in select rooms. The charge for a rollaway bed is 35 EUR per day.
Cribs may be requested at no additional charge. The hotel does not provide blankets, bumpers, or pillows with our cribs. Guests must bring their own crib bedding.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in. Please note that the hotel does not accept drivers' licenses as a form of identification.
Dogs weighing 20 pounds or under are welcomed at the hotel. Please notify the hotel in advance if you plan to bring a dog. Guests are required to sign a waiver. All guests with pets are charged a daily fee of 35 EUR. Additional cleanup charges may apply.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Due to local law, smoking is banned in all public areas and all guest rooms. This ban includes smoking in the lobby, bar, and restaurants. A small indoor smoking area near the lobby is available. All guest rooms are non-smoking. Smoking in guest rooms will incur a cleanup fee of 250 EUR.