A maximum of 1 (one) extra bed is allowed in any one room.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Departure Policy
We accommodate early departures on request. However, an early departure fee of one night's room rate will be charged to guests departing prior to their scheduled departure date.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request and subject to availability. Late checkouts between 12pm and 6pm are as follows:
For Deluxe Rooms, Premium Rooms, and Executive Club Rooms, a charge of 58.30 MYR per hour applies.
For Westin Suites and One Bedroom Executive Residences, a charge of 116.60 MYR per hour applies.
After 6pm, the full room rate applies. Fees are inclusive of service charges and GST.
Alcoholic beverage service is restricted to those 18 years or older.
Babysitting/Child Care Policy
We are pleased to offer babysitting and child care services for hotel guests. Please know that some of the sitters may not be professionally trained and the hotel does not make any warranty or representation in respect to the qualifications of such babysitters.
Pets are not allowed.
Health & Well-Being Policies
All indoor public areas 100% non-smoking. Smoking is permitted in certain outdoor public areas as well as in designated smoking guest rooms. A 1,500 MYR cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.