As of September 1, 2017, hotel guests are subject to the Malaysia Tourism Tax of 10 MYR per room per night in accordance with the Tourism Tax Act of 2017. This tax is payable at the hotel. Malaysian nationals and permanent residents holding MyPR cards are exempt. All rates quoted are subject to prevailing government taxes. Taxes, levies or charges are subject to change in accordance with the Malaysian Government legislation.
Extra Bedding Policy
A maximum of 1 (one) extra bed is allowed in any one room.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Departure Policy
We accommodate early departures on request. However, an early departure fee of one night's room rate will be charged to guests departing prior to their scheduled departure date.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request and subject to availability. Late checkouts between 12pm and 6pm are as follows:
For Deluxe Rooms, Premium Rooms, and Executive Club Rooms, a charge of 58.30 MYR per hour applies.
For Westin Suites and One Bedroom Executive Residences, a charge of 116.60 MYR per hour applies.
After 6pm, the full room rate applies. Fees are inclusive of service charges and GST.
Alcoholic beverage service is restricted to those 18 years or older.
Babysitting/Child Care Policy
We are pleased to offer babysitting and child care services for hotel guests. Please know that some of the sitters may not be professionally trained and the hotel does not make any warranty or representation in respect to the qualifications of such babysitters.
Pets are not allowed.
Health & Well-Being Policies
All indoor public areas 100% non-smoking. Smoking is permitted in certain outdoor public areas as well as in designated smoking guest rooms. A 1,500 MYR cleaning fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Personal checks are not accepted. Travelers checks are accepted, with valid identification. Other conditions may apply.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.