Guests must be 18 years or older with photo identification to reserve or check in to a room.
Connecting Room Policy
Connecting rooms are available upon request. Please contact the hotel in advance to make arrangements.
Extra Bedding Policy
Each guest room can accommodate one extra bed. Cribs are available at no extra charge while rollaway beds incur an additional charge.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult for roon only rates.
For rates that include breakfast for two, children 4 to 12 years of age are entitled to a 50% food and beverage discount.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
The hotel does offer a waitlist. Please contact us directly to be placed on the waitlist. Guests should provide a phone number and will be called if a room becomes available.
Check-In & Checkout Policies
Early Arrival Policy
Early arrival is subject to availability upon check-in. To guarantee early arrival, a fee equal to one night's accommodation will apply.
Early Departure Policy
An early departure fee may be applied to guests departing prior to their scheduled departure date.
Upon check-in, all guests must present a valid ID or passport and credit card.
Late Checkout Policy
Late checkout is subject to availability. A fee of 50% equal to one night's stay will apply to guests checking out after 12pm. A full night's fee will apply to guests checking out after 4pm.
The hotel and guest rooms have disability access. Please contact Service Express® for wheelchair availability or rental. Vareena Spa and Kisso Japanese Restaurant are exclusively accessible via stairs.
Alcoholic beverage service is restricted to guests 18 years or older, with valid identification.
Babysitting/Child Care Policy
Please contact Service Express® to arrange childcare. Reservations are required.
Pets are not allowed.
The pool area is exclusively available to hotel guests. Children must be supervised by an adult at all times.
Health & Well-Being Policies
All internal public spaces are 100% non-smoking. The fee for smoking in a non-smoking room or area is 200 USD. A smoking lounge is provided on the seventh floor, between the main lobby and the car park. Smoking is also allowed on the Zest Bar terrace.
Check Cashing Policy
Personal checks are not accepted. Traveler's checks are accepted with valid identification. Other conditions may apply.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Acceptance Policy
Gift certificate can be redeemed at the hotel. Please provide the gift certificate number at time of booking. Please note:
Guest must present the Certificate at check in together with a credit card to pay for additional accrued charges.
Complimentary meals will not include any costs for wines and spirits over and above the stated value of the certificate.
To purchase a gift certificate, please contact the hotel directly.