The Westin Pasadena Announcements

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The hotel is compliant with ADA. Our ADA Accessible Rooms feature accessible bathrooms with grab bars, and some offer roll-in showers.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years of age or older to check-in.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Cashing Policy

Check cashing services are available to guests who present two forms of valid identification. There is a limit of 100 USD per day.  

Early Departure Policy

Departure dates are confirmed during check-in. There is a fee of 100 USD for departing prior to the confirmed date.

Early Arrival Policy

We are pleased to accommodate early arrivals upon request, and are subject to availability. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate. Please contact the hotel directly to advise us to pre-check your room.

Ectra Bedding Policy

It is our pleasure to offer rollaway beds for a fee of 25 USD per night in rooms with one bed. Cribs are complimentary and provided upon request and availability.

Gift Certificate Policy

For gift certificate reservations and inquiries please send an email to Shantelle Gomez at or call (626) 304-1403.

Late Checkout Policy

Late checkouts are available and subject to availability. There is a 50 USD fee for checking out after 12pm.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

Dogs up to 40 pounds are allowed. Regrettably, no other pets are permitted. A cleaning fee of 35 USD will be charged if damage to the room is found.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Payment Policy

We are pleased to accept third party payments. Please contact the hotel directly at least 24 hours prior to arrival at (626) 304-1440.

Reservation Policy

A credit card is required upon check-in, at which time one night's room rate and tax as well as 50 USD for incidentals is held as an authorization only. Guests are welcome to pay cash upon checkout.

Smoking Policy

In keeping with our Breathe Westin® initiative, all guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.

Suite Policy

Parties and catered events are not allowed in our suites; a no-party waiver must be signed upon check-in. Please contact the hotel for catering and event options.