The Westin Chicago North Shore Announcements


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Age Requirement Policy

Guests must be 21 years or older to reserve a room.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel.  If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Check Policy

Checks are accepted with proper identification and hotel approval. We do not offer check cashing services at the hotel.

Connecting Room Policy

Connecting rooms are available but not guaranteed and need to be requested. Please contact the hotel directly to make these arrangements.

Early Departure Policy

Guests checking out prior to the departure date on their reservation will be charged one night's room fee plus taxes.

Early Arrival Policy

We are happy to accommodate early arrivals when possible, but these cannot be confirmed in advance and are subject to availability.

Extra Bedding Policy

Rollaway beds are available upon request, and are only permitted in rooms with king-sized beds.

Gift Certificate Policy

We happily accept property-specific gift certificates. Certain restrictions may apply. Please call the hotel for more information.

Late Checkout Policy

Late check out is subject to availablity and may include a fee. Guests checking out after 5pm will be charged an additional night's fee plus taxes.

Package Handling Policy

There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.

Pet Policy

The hotel does accept pets that weigh 40 pounds or less. Pets are not allowed in the food and beverage areas. Guests must sign a waiver upon arrival at the hotel and will be responsible for damage and any additional cleaning that is required.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.

Pool Policy

Our pool is open daily. Children under 18 are welcome with adult supervision. We do not allow food or beverages in the pool area.

Smoking Policy

Through our Breathe Westin™ initiative, we've eliminated smoking throughout the hotel, keeping the air you breathe free of secondhand smoke and pollutants. A $200 cleaning fee will be assessed to those who smoke in guest rooms.

Waitlist Policy

Hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.