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Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Special Conditions
Limited Pool Hours through November
Through November, hotel pool hours will be limited due to renovation of the adjacent Northwest Athletic Club. During this time, the hours will be as follows:
- Thursday 3:00 PM - 9:00 PM
- Friday - Saturday 9:00 AM - 9:00 PM
- Sunday 9:00 AM - 3:00 PM
These hours are subject to change. Please contact the hotel directly for further information.
Hotel Policies
ADA Policy
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcohol Policy
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Check Cashing Policy
Check cashing services are available to guests who present a valid, major credit card (photo identification). There is a limit of $50 per day.
Gift Certificate Policy
A variety of gift certificates are available: overnight stay w/breakfast, overnight stay w/dinner credit of $100 w/breakfast, we offer monetary value certificates. Please call hotel and ask for the sales department. (630) 773-4000 ext.1278.
Facility Fee
There is a 10 USD per night facility fee. The facility fee includes: one bottled of water, local and 800 phone calls, overnight self parking and daily newspaper Monday through Friday. Please contact the hotel for further information.
Pet Policy
Dogs weighing 40lbs or less are permitted. Guests must sign a waiver and will be responsible for any damages and cleaning required. Dogs are not permitted in food and beverage areas. Available amenities include The Heavenly Dog Bed, food and water bowls with floor mat, dog in room sign and Heavenly Dog Bed welcome kit.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Purchase Order Acceptance Policy
Purchase orders are not accepted.
Waitlist Policy
Please contact the hotel directly for waitlist availability.