Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
The hotel is compliant with ADA. ADA compliant guest rooms are available.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years of age or older to reserve a guest room. We request that minors be accompanied by an adult.
We are pleased to accept corporate, institutional, or personal checks for advance deposits only. Checks need to be received by the resort two weeks prior to arrival date.
Check cashing services are available to Platinum Starwood Preferred Guest members who present valid identification. There is a limit of 100 USD per stay.
Should the Monroe County Emergency Management Office issue a Mandatory Evacuation for the city of Key West, the resort will require guests to check out and vacate the resort. In this event, no exceptions will be made and guests will not be required to pay for their unused nights at the resort. If no official evacuation order is issued and guests choose to evacuate, the guests will be responsible for the entire cost of their original stay.
Connecting Room Policy
The resort is pleased to offer a variety of connecting guest rooms for your convenience. All connecting guest rooms are on the first floor and offer a pool and garden view. Please make your request as early as possible to ensure availability.
Early Departure Policy
We are pleased to accommodate early departures. Such requests will incur a minimum fee of 250 USD. If during a minimum stay requirement period, guest will be charged for entire stay.
Early Arrival Policy
We are pleased to accommodate early arrival, subject to availability. Please make your request as early as possible to ensure availability. To guarantee early arrival, the room must be booked for the prior night.
Extra Bedding Policy
It is our pleasure to offer extra beds and bedding in guest rooms with king-size beds upon request.
Beach Access Policy
Access to the beach at Sunset Key Guest Cottages, A Westin Resort is available for guests at The Westin Key West Resort & Marina. The number of passes is limited so they are sold on a first-come, first-served basis and may only be purchased same-day at the Concierge Desk.
Gift Certificate Policy
We are happy to accept gift certificates and will do our best to accommodate guests' requested dates for redemption. However, requested dates will be subject to availability at the time of booking unless otherwise stated on the gift certificate. Please be advised that gift certificates are only valid for the dates listed and cannot be extended past their expiration date. Please provide your original gift certificate(s) at check-in.
We are also pleased to issue gift certificates for Starwood Hotels and Resorts Worldwide at the resort.
Guests are required to present valid government-issued photo identification at check-in.
Late Checkout Policy
The resort is pleased to accommodate late checkouts based upon availability. A full night's rate will be applied.
Meeting Room Policy
Please note that the resort does not permit outside vendors to provide food or beverages to any of our meeting facilities. We also ask that guests do not adhere decorations or any other items to meeting room walls.
Room Condition Policy
A damage recovery fee will be charged after check out if the room and/or its contents are damaged.
Package Handling Policy
We are happy to accept packages for guests of the resort. The applied handling fee is determined by the weight or size of the package. Please contact the resort for more information.
The resort welcomes dogs up to 40 pounds and provides a Heavenly® Dog Bed, a food bowl and mat, and a “Dog in Room” sign. The resort also welcomes cats. Up to two pets are allowed per guest room. Please inform the staff prior to arrival that you will be traveling with a pet so that we may prepare your room.
No pet deposit is required, but a cleaning fee may be added if necessary. You will be asked to sign a waiver form at check-in. We kindly ask that all dogs be kept on leash when outside the room and be accompanied by their owner at all times. No pets may be left unattended in guest rooms or in any other area of the resort. If a pet is left unattended in a guest room and causes a noise disturbance, the resort will contact the guest and request that other arrangements, such as a boarding facility, be made for the duration of the stay. We do not permit pets in our dining or pool areas; service animals are permitted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
We accept valid credit card authorization forms. Forms will be sent upon request and guests must fill in the entire form. Forms should include specific comments on what will be covered. Copies of the credit card and driver’s license (front and back) must be faxed with the proper form and the card holder’s signature is required.
Purchase Order Acceptance Policy
We are unable to accept purchase orders as a form of payment. Guests must present a valid credit card upon check-in.
Resort Charge Policy
A daily 25 USD resort charge covers the following:
- Toll-free, local, and domestic long-distance phone calls
- Wireless High Speed Internet Access
- Lobby refreshments, including Starbucks® brewed coffee and fresh Florida orange juice in the morning and virgin Mojitos in the afternoon
- In-room bottled water on arrival and at checkout
- In-room coffee service
- In-room safe
- In-room umbrellas and ponchos for use during rain
- Two bathrobes and matching slippers in all guest rooms
- Pool towels for all watersports activities as needed
- Poolside refreshments daily, including fresh fruit kabobs and popsicles, as well as iced towels and sunglass polishing
- 24-hour access to the business center and the fitness center
Under state law, the resort is not responsible for loss unless articles are stored in safe deposit boxes located at the Front Desk.
In keeping with our Breathe Westin® initiative, all guest rooms and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.
Voucher Acceptance Policy
The resort reserves the right to accept or refuse vouchers. We request that you contact the Front Desk to verify a voucher's validity prior to arrival.
The resort does not maintain a waitlist.