Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
North Roosevelt Boulevard Enhancement Project
From April 16, 2012 through the middle of 2014, the Florida Department of Transportation (FDOT) will be conducting a 2.5 mile long roadway improvement project on North Roosevelt Boulevard from U.S. Highway 1 entering Key West to Eisenhower Drive.
Guests of the resort are encouraged to check often for updates on www.fdotmonroe.com/keywest as construction work phases are completed and/or new phases begin during this road improvement process.
Please also contact the resort for further information.
The hotel is compliant with ADA. ADA compliant cottages are available.
We are pleased to serve alcoholic beverages to guests over 21 years of age (with valid identification).
Age Requirement Policy
Guests must be 25 years of age to check-in and provide proper government-issued photo identification. We request that minors be accompanied by an adult.
We are pleased to accept checks for advance deposits. Checks must be received two weeks prior to guests' arrival date.
Check cashing services are available to Platinum Starwood Preferred Guest members who present valid identification. There is a limit of 100 USD per stay.
Should the Monroe County Emergency Management Office issue a Mandatory Evacuation for the city of Key West, the resort will require guests to check out and vacate the resort. In this event, no exceptions will be made and guests will not be required to pay their unused nights at the resort. If no official evacuation order is issued and guests choose to evacuate, the guests will be responsible for entire cost of their original stay.
Early Departure Policy
Guests checking out prior to their scheduled departure date will be charged for the full stay.
Gift Certificate Acceptance Policy
Please notify the resort when making reservations if you plan on using a gift certificate for your stay. Be advised that gift certificates are only valid for the dates listed and cannot be extended past their expiration date. The original gift certificate(s) must be presented at check-in.
Proper government-issued photo identification is required for check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts based upon availability. All late checkouts will be charged for a full night's rate.
Check-in for Sunset Key Guest Cottages, A Westin Resort is handled by the front desk at The Westin Key West Resort & Marina at 245 Front Street in Key West. After check-in, the guest will get to Sunset Key Guest Cottages, A Westin Resort by boat.
Package Handling Policy
We are happy to accept packages for guests of the resort. Handling fees will be applied to packages being sent to and from the resort.
Pets are not allowed at Sunset Key Guest Cottages, A Westin Resort.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Purchase Order Acceptance Policy
Purchase orders are not accepted as a form of payment. A valid credit card is required to check-in.
All rooms at Sunset Key Guest Cottages, A Westin Resort are cottages; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center.
In keeping with our Breathe Westin® initiative, all cottages and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.