Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Experience Renewed Living
Westin residences are architectural gems providing the full-spectrum of branded services and amenities that are found in our hotels. Choose from inspired homes in a range of locations from exciting, cosmopolitan cities to sumptuous resort destinations. Live Well Everyday. Explore The Westin Residences.
Gondola Closed After April 6, 2014
On April 6, 2014, the Riverfront Express Gondola will close for the season; however the ski mountain will remain open. Please contact the hotel for further information.
Pool Area and Spa Closures: April 7 - May 23, 2014
From April 7 to May 23, 2014, the swimming pool, hot tubs, and pool deck will be closed for the installation of a new pool deck.
Spa Anjali will also be closed for renovations. During this time, treatments will be available in an alternate location within the resort.
Please contact the resort for further information.
Weekends last longer at Westin with late checkout on Sunday. Availability may vary.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Check Acceptable Policy
Personal checks drawn from a US bank are acceptable as payment for goods and services. Checks may be cashed at the front desk with a valid form of ID and a valid credit card. Check-cashing limits are $100 per day, or $200 per day for Starwood Preferred Guest Gold and Platinum members.
Connecting Room Policy
If guests require connecting rooms, please reserve a two or three bedroom suite, as all connecting rooms are parts of multi-room suites. Studio suites are not connecting. Please contact the resort directly, prior to arrival, to assure that the requests are honored.
Credit Card Policy
The following credit cards are accepted: American Express, Visa, MasterCard, Discover. Please note that credit cards that are attached to a debit account will have funds authorized upon check-in to include the total room cost plus tax, and an estimated incidental amount.
Please note that all prices are quoted in US Dollars, do not include taxes or gratuities, and may be subject to change.
The resort accepts US currency only. Please inquire at the Front Desk or Concierge for information about monetary exchange services available at local banking institutions.
Early Departure Policy
An early departure fee applies to guests checking out prior to their departure date that was confirmed at check-in. In the summer, the fee is one night’s room rate plus tax. In the winter, the fee is all of the remaining nights plus tax.
Extra Bedding Policy
Rollaway beds are not available for Traditional Rooms or Studio Suites. For the larger suites, the resort has an extremely limited number of rollaway beds and guests should to contact the resort directly to inquire about availability and to reserve rollaway beds. Rollaway beds are $35 per night plus tax.
A valid photo identification is required to check in and for any credit card transaction. Valid forms of ID include any government issued driver's license, government issued ID, or passport.
Travel Insurance Policy
All guests are urged to buy travel insurance for reservations. The resort does not make exceptions for weather related delays, unexpected illness or injury, unexpected work related obligations or other types of personal emergencies. Travel insurance is highly recommended for every reservation. Please contact the hotel for further information.
Late Checkout Policy
Late checkout requests are granted based on availability on date of departure. Every effort will be made to accommodate requests. Luggage assistance and storage are also available.
A charge for receipt of shipments prior to arrival will apply: $5 per package of up to 25 pounds, $10 per package of 26 to 99 pounds, and $15 per package of 100 pounds or greater. A $10 flat fee is charged for receipt of skis or golf clubs. Handling charges for processing outgoing shipments are also applicable.
Dogs are welcome. Waivers are required upon arrival. Complimentary pet amenities include the Westin Heavenly® Dog Bed, food and water bowls, and a pet amenity kit provided at check-in. Please note dogs must be leashed at all times and are not permitted in any dining facility, pool deck, fitness center, or spa. Limit of two dogs per guestroom. At this time, no other animals are permitted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Swimming is done at your own risk, as there are no lifeguards on duty. The pool may be closed for maintenance or due to inclement weather.
Resort Charge Policy
A daily resort fee of $20 is applicable to all reservations. This fee covers unlimited local telephone calls, wired and wireless High Speed Internet Access, and access to the Riverfront Club—our state-of-the-art-fitness and wellness facility—including a 25-yard lap pool and hot tubs.
The resort is a 100% non-smoking facility. No smoking guestrooms or public facilities are available at this time. In compliance with the Colorado Indoor Clean Air Act and the town of Avon's smoking guidelines, smoking is not permitted inside any public building or within 50 feet of a building's entrance or public walkway.
Tax Exempt Policy
Guests who claim tax exempt status must present appropriate documentation no later than the date of arrival.