Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Políticas do hotel
Os finais de semana duram mais tempo no Westin, com check-out tardio aos domingos. Disponibilidade pode variar.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Check Cashing Policy
Valid identification and electronic authorization are required in order to cash checks.
Connecting Room Policy
The hotel is able to offer connecting rooms based upon availability. Requests for connecting rooms are not guaranteed.
Only dogs under 40 pounds are allowed. No other pets are permitted. Guests must provide a valid credit card upon arrival to secure an authorized form of payment for possible damages as well as sign a liability waiver for damages and/or cleaning. Availability of The Westin Heavenly Dog Bed and bowls are limited and are provided on a first come-first serve basis. There is no guarantee of availability for every guest with a dog. Pets are only allowed on the 3rd floor of the hotel regardless of SPG level or requests for upgrades, thus SPG Floors and the Executive Club Level are not available for guests with pets.
Service animals that provide assistance to individuals with disabilities are not pets. They are welcome at the hotel and are not subject to the policies and restrictions that apply to pets or other animals.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
All direct bill accounts require prior authorization from the hotel's accounting department. Please contact the hotel directly for further information.
The Westin Richmond is 100% Non-Smoking. There is a $200 fee for smoking in the hotel.