Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Check Cashing Policy
Valid identification and electronic authorization are required in order to cash checks.
Connecting Room Policy
The hotel is able to offer connecting rooms based upon availability. Requests for connecting rooms are not guaranteed.
Only dogs under 40 pounds are allowed. No other pets are permitted. Guests must provide a valid credit card upon arrival to secure an authorized form of payment for possible damages, as well as sign a liability waiver for damages and/or cleaning. Availability of the Heavenly® Dog Bed and bowls are limited and are provided on a first-come, first-served basis. There is no guarantee of availability for every guest with a dog. Pets are only allowed on the third floor of the hotel regardless of SPG® level or requests for upgrades; therefore, SPG floors and the Executive Club Level are not available for guests with pets. Guests are responsible for the conduct of their pets while on hotel grounds and must fully comply with hotel policies, including noise abatement, unattended pets, leash requirements, and pet-free zones.
Service animals that provide assistance to individuals with disabilities are not considered pets. They are welcome at the hotel and are not subject to the policies and restrictions that apply to pets or other animals.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All direct bill accounts require prior authorization from the hotel's accounting department. Please contact the hotel directly for further information.
The Westin Richmond is 100% Non-Smoking. There is a $200 fee for smoking in the hotel.