The resort does not maintain a waitlist at this time.
Early Arrival Policy
We are pleased to accommodate early check-in based on availability. In the case of check-in prior to 12pm a fee of 75 USD will apply. To guarantee early arrival, guests should reserve the night prior.
Late Checkout Policy
We are pleased to offer late checkouts based on availability. For checkout after 3pm, 50% of the night's room rate will be charged.
In compliance with the Americans with Disabilities Act (ADA) we provide rooms that have amenities that can assist a guest that might need some extra support during their stay.
Per state law, alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Babysitting/Child Care Policy
Our Concierge will gladly recommend local childcare organizations, as childcare services are not provided by the hotel. Advance reservations are required.
Package Handling Policy
Incoming packages may incur charges if received more than three days prior to arrival. Please contact the resort directly for more information.
Dogs up to 40 lbs are welcome. Guests must sign a waiver for damage and cleaning upon arrival. Available pet amenities include the Heavenly® Dog Bed, food and water bowls, dog in-room sign, and a pet amenity kit provided at check-in. Please note dogs must be leashed at all times and are not permitted in any food & beverage area, pool, or bocce courts.
Please ensure the reservation record indicates that a dog is accompanying the guest.
All guest rooms and public spaces are 100% non-smoking. Guests will be charged a cleaning fee of 200 USD per room and/or 500 USD per public space if evidence of smoking is found in prohibited areas.
A designated smoking area is located behind the pool adjacent to the Riverwalk.
Personal checks are not accepted. Additionally, the resort does not offer check cashing services at this time.
Gift certificate reservations are based on availability and must be made via email at: firstname.lastname@example.org. The original certificate must be presented at the time of check-in. Lost or damaged gift certificates will not be replaced. Extensions to the expiration date are not permitted.
Resort Charge Policy
Room rates do not include a daily 20 USD amenity fee and 14.2% tax. This fee includes overnight valet parking, standard Internet access in guest rooms, local calls, one bottle of water each night, a nightly wine-tasting reception in the lobby, and access to the heated mineral pool, hot tub, bocce courts, WestinWORKOUT® Fitness Studio, and business center services, including color copies.