Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Federal Flood Control Project Until September 8, 2014
Until September 8, 2014, the Napa River Dry Bypass Project will be creating a park next to the hotel. During this time, there may construction noise between the hours of 8am and 5pm. Please contact the resort for further information.
Minor Earthquake Damage
The resort is working to repair damage sustained from Sunday’s earthquake, with plans to reopen for guest check-ins on Friday, August 29, 2014. For guests with reservations through August 31, the resort will cancel or reschedule your stay without penalty, or work to make alternate reservations at Starwood hotels in San Francisco, Sacramento, and Petaluma. The resort will continue to contact guests to assist with their needs. Guests can also call Starwood at (1)(888) 627-7169 for assistance with upcoming reservations.
In compliance with the Americans with Disabilities Act (ADA) we provide rooms that have amenities that can assist a guest that might need some extra support during their stay.
Per state law, alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with valid photo identification to reserve or check into a room.
Babysitting/Child Care Policy
Our Concierge will gladly recommend local childcare organizations, as childcare services are not provided by the hotel. Advance reservations are required.
Personal checks are not accepted. Additionally, the resort does not offer check cashing services at this time.
Connecting Room Policy
We are pleased to offer connecting rooms—Traditional King rooms connect to a Premium or One-Bedroom Suite. Available upon request and cannot be guaranteed in advance.
Early Departure Policy
Please be advised that a fee of one night's room rate plus taxes will apply to all early departures.
Early Arrival Policy
We are pleased to accommodate early check-in based on availability. In the case of check-in prior to 12pm a fee of 75 USD will apply. To guarantee early arrival, guests should reserve the night prior.
Extra Bedding Policy
Complimentary rollaways are available upon request in our One-Bedroom Suites with a king-size bed and larger. These suites are also equipped with sleeper sofas and can be made up upon request.
Gift Certificate Redemption
Gift certificate reservations are based on availability and must be made via email at: firstname.lastname@example.org. The original certificate must be presented at the time of check-in. Lost or damaged gift certificates will not be replaced. Extensions to the expiration date are not permitted.
Late Checkout Policy
We are pleased to offer late checkouts based on availability. For checkout after 3pm, 50% of the night's room rate will be charged.
Package Handling Policy
Incoming packages may incur charges if received more than three days prior to arrival. Please contact the resort directly for more information.
Dogs up to 40 lbs are welcome. Guests must sign a waiver for damage and cleaning upon arrival. Available pet amenities include the Heavenly® Dog Bed, food and water bowls, dog in-room sign, and a pet amenity kit provided at check-in. Please note dogs must be leashed at all times and are not permitted in any food & beverage area, pool, or bocce courts.
Please ensure the reservation record indicates that a dog is accompanying the guest.
在您登记入住时，将从借记卡和信用卡中授权扣除您的住宿费用及杂费。 此授权金额将保留至您退房离店，届时将收取您在住宿期间所使用的实际费用金额。 在您离店之后，该授权金额可能会需要最多 30 天时间由您的银行或金融机构公布，酒店将不承担任何由此产生的费用或收费。
Resort Charge Policy
Guests will be charged a daily 20 USD amenity fee and 14% tax per night, per room. This includes complimentary valet parking, wired and wireless High Speed Internet Access in guest rooms and public spaces, access to the heated saltwater pool and WestinWORKOUT® Fitness Studio, plus complimentary use of the Bocce courts.
All guest rooms and public spaces are 100% non-smoking. Guests will be charged a cleaning fee of 200 USD per room and/or 500 USD per public space if evidence of smoking is found in prohibited areas.
A designated smoking area is located behind the pool adjacent to the Riverwalk.
The resort does not maintain a waitlist at this time.