Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Disability Accessible Policy
We offer fully equipped Disability Accessible Rooms. Please call the hotel directly to reserve one of these rooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve a room.
We welcome families and offer babysitting services in the hotel. Please note that we require guests to sign a waiver letter prior to engaging the babysitting service; fees and cancellation penalties apply.
Check Acceptance Policy
We are pleased to accept travelers' checks, with valid identification. We regret that personal checks are not accepted as a method of payment.
Connecting Room Policy
Connecting rooms may be requested however the hotel is not able to guarantee them in advance. For further information, please contact the hotel directly.
Please note that all prices are quoted in Chinese Yuan (CNY), do not include taxes or gratuities, and may be subject to change.
Early Departure Policy
Departure dates are confirmed upon check-in. Guests departing prior to their scheduled departure date may incur a charge of up to 100% of the confirmed length of stay.
Early Arrival Policy
We are pleased to accommodate early arrivals, based on availability. Checking in between 10am and 3pm will incur a fee of 50% of the room rate. For guaranteed arrivals before 10am, guests must reserve the room for the previous night, at the full room rate.
Extra Bedding Policy
It is our pleasure to offer rollaway beds and cribs upon request. Cribs and rollaways are only available in suites; please make your request when booking to ensure availability.
Gift Certificate Policy
Please contact the hotel directly to book a room using a gift certificate. Guests must fax or email a copy of their gift certificate at the time of booking and are required to present the original certificate upon check-in.
Guests are required to present valid, government-issued, photo ID or a passport at check-in.
Late Checkout Policy
We are pleased to offer late checkouts, upon request and subject to availability. For checkouts before 6pm, 50% of one night's room rate will apply. Checkouts after 6pm will incur one night's room rate.
Pets are not allowed.
A credit card is required upon check-in. Guests are welcome to pay cash upon checkout.
We are pleased to accept credit card and company guarantees. Company guarantee letters must be arranged 48 hours prior to arrival, and the company is responsible for all charges in the event of a no-show. Guests are required to present payment upon arrival. Please contact the hotel for further information.
We can accommodate requests for both smoking and non-smoking guest rooms. Please note that smoking is not permitted in any indoor public areas, meeting spaces, or dining venues.
The hotel offers a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest are asked to provide a phone number and will be called if a room becomes available.