The Westin Wall Centre, Vancouver Airport Announcements


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Weekends last longer at Westin with late checkout on Sunday. Availability may vary.

ADA Policy

The hotel is compliant with ADA. ADA compliant guest rooms are available.

Alcohol Policy

Alcoholic beverage service is restricted to those 19 years of age or older with valid government-issued identification.

Age Requirement Policy

Guests must be 19 years or older with photo identification to reserve a room. Individuals under 19 years must be accompanied by a parent or guardian.

Check Acceptance Policy

We do not cash personal checks; however, we will accept certified checks as payment provided they have been pre-approved by our Accounting Department 48 hours prior to arrival.

Connecting Room Policy

Only Deluxe Suites offer a connecting option. Connecting rooms cannot be guaranteed in advance.

Early Arrival Policy

We do not guarantee early arrival requests but will do our best to accommodate them when possible.

Extra Bedding Policy

Rollaway beds are available (for a fee) upon request and are subject to availability.

ID Requirement

Government-issued photo identification is required at check-in for each registering guest.

Late Checkout Policy

Late checkout is available upon request but not guaranteed. Due to our Convention Property designation, requests by our Starwood Preferred Guest program members that qualify for a 4pm late checkout are based on availability and are not guaranteed.

Package Handling Policy

There is a package handling fee for all incoming and outgoing packages. Please contact the hotel directly for details.

Pet Policy

Pets are allowed without a fee. There is a maximum of two pets weighing up to 60 pounds each.

Credit/Debit Card Policy

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.

Payment Policy

All guests paying in cash will be required to leave a $75 CAD per day deposit upon check-in, in addition to the total amount of room & tax for the stay, to cover potential incidental charges such as telephone calls, in-room movies, etc. Any remaining unused balance will be refunded to the guest upon checkout in Canadian dollars. Credit cards used at check-in will be authorized for the total amount of room & tax including an averaged daily incidental deposit. Authorization holds above the amount owing to the hotel upon checkout can take up to 10 business days to release, depending on the issuing bank. Please contact your issuing bank for further details.

Pool Policy

Children under the age of 16 are not permitted in the pool unless accompanied by an adult. Children under the age of 16 are not permitted in the hot tubs. All persons using the pool area do so at their own risk; there are no lifeguards on duty.

Smoking Policy

As part of our Breathe Westin® initiative, all of the hotel guest rooms and public spaces are 100% smoke free. A $250 CAD cleaning fee will be charged to any guest if evidence of smoking is found in the room.

Tax Exempt Policy

An agency and its representative must provide proper documentation to claim tax-exempt status. We reserve the right to refuse tax-exempt status if there is a question about the authenticity of the claim or document.

Visa/Passport Policy

New passport restrictions for air travel to and from the United States and Canada, Mexico, Bermuda, and the Caribbean have taken effect. Travelers are required to have a passport or other secure, accepted document to enter or re-enter the United States with all air travel. Most travelers can find information at the U.S. Department of State website. Travelers from Canada should check with the Department of Foreign Affairs and International Trade.

Voucher Acceptance Policy

We reserve the right to refuse acceptance of any voucher that cannot be verified, is expired or is from a program in which we no longer participate.

Waitlist Policy

We do not accept waitlist reservations.