Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Disability Accessible Policy
We are compliant with the Americans with Disabilities Act (ADA) and provide our guests with wheelchair rental, handicap parking and a wheelchair-accessible courtesy shuttle.
Several accessible rooms are available within the hotel with roll-in showers for wheelchair accessibility, accessible sink in the washroom, wider door frames, lowered light switches and lowered closet bars.
These rooms are available with one king-size bed only.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification). Guests may not bring alcoholic beverages purchased off-site into the hotel. Please contact the hotel for further information.
Age Requirement Policy
We require that each guest room be occupied by one adult at least 18 years of age.
Checks are accepted for pre-payment of reservations, however, these must be received 15 days prior to the arrival of the guest. We do not accept checks at the hotel for payment upon departure.
The hotel does not offer check cashing services.
Connecting Room Policy
There are several connecting rooms within the Saint-Antoine Tower that guests may request at no extra charge, subject to availability upon arrival. Located on the 5th through 19th floor, Traditional Accessible Rooms with one king-size bed connects with Traditional Rooms with two queen-size beds.
Meeting Room Policy
A 16% gratuity will be added to the Food & Beverage invoice for all meetings.
One cat or one dog (weighing no more than 40 pounds/18 kilograms) is permitted at no additional charge. A waiver must be signed at check-in. A pet may not be left unattended in a guest room. The following services and amenities are available:
- Dog bed
- Bowl and mat
- “Dog in Room” signage
- Pet welcome kit
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
A valid credit card is required at check-in for payment of the room, tax and incidental charges. To pay by cash, a deposit equal to the room, tax and 150 CAD will be collected.
For payment arrangements to a third-party credit card, please contact the hotel's reservations department at least 72 hours prior to the guest arrival at firstname.lastname@example.org.
We are proud to offer a 100% non-smoking environment. A cleaning fee of 250 CAD will be applied to the account of any guest who smokes in a guest room.
Deluxe and Presidential suites may be booked directly with the hotel. Please contact our reservation department at email@example.com.