The Westin Shenzhen Nanshan Announcements


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

Accessibility Policy

The hotel and guest rooms have disability access. Please contact Service Express to set up TDD equipment and wheelchair rental or availability.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Age Requirement Policy

Guests must be 18 years or older to check-in.

Check Cashing Policy

Personal checks are not accepted. Travelers' checks are accepted, with a valid identification. Other conditions may apply.

Connecting Room Policy

The hotel offers connecting rooms, subject to availability at check-in.

Early Departure Policy

An early departure fee may be applied to guests departing prior to their scheduled departure date.

Early Arrival Policy

Early check-in is subject to availability. A fee of 50% of the room rate will be charged for check-ins between 8am and 11am. A fee of one night's room rate will apply to all check-ins before 8am.

Extra Bedding Policy

Guests are allowed a maximum of one extra bed per room for a fee. Every room type can accommodate an extra bed.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and proof-of-age card. Photo identification must also match the name that is on the reservation.

Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.

Late Checkout Policy

A fee totaling one half of a full night's rate will be applied to guests checking out by 6pm. A fee totaling a full night's rate will be charged for checkouts after 6pm.

Pet Policy

The hotel regrets that pets are not allowed.

Payment Policy

The hotel accepts cash, credit card, check from local companies and bank transfers as forms of payment. Overseas credit cards must be presented upon check-in. Local credit card can only be authorized on-site. 

Hotel doesn't accept 3rd party authorization credit card payment.

Smoking Policy

All public spaces are 100% non-smoking. Please contact the hotel for further information.

Waitlist Policy

The hotel does offer a waitlist. Please contact us directly to be placed on the waitlist. Guests should provide a phone number and will be called if a room becomes available.