The Westin Pazhou Announcements & Policies


Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Hotel Policies

3:00 PM     12:00 PM

ADA Policy

If a guest requires a wheelchair, please contact the hotel's concierge desk to make arrangements.

Age Requirement Policy

Guests must be 18 years or older and with photo identification to check-in.

Connecting Room Policy

The hotel has a limited number of connecting rooms. Please contact the hotel's Reservation department in advance to request a connecting room.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Early Arrival Policy

We are pleased to accommodate early arrivals upon request and subject to availability; additional charges may apply.

Extra Bedding Policy

It is our pleasure to provide an extra Heavenly Rollaway Bed, subject to availability, for all room types - (maximum one extra bed per room). The charge is CNY 345 (inclusive of 15% service charge), per room per night. We are also pleased to provide a Heavenly Crib® at no extra charge. Please contact hotel in advance for extra bed arrangements.

Gift Certificate Acceptance Policy

The hotel accepts gift certificates, Starwood Privilege Complimentary Room Vouchers or hotel-issued vouchers. The original voucher or gift certificate must be presented upon check-in.

ID Requirement

For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport, and/or proof of age card. Photo identification must also match the name that is on the reservation.
Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.

Late Checkout Policy

We are pleased to accommodate late checkouts upon request and subject to availability; additional charges may apply.

Pet Policy

Pets are not allowed.

Payment Policy

The hotel accepts cash, credit card, local company checks and bank transfers as forms of payments; however, a credit card must always be presented upon check-in.

Cash withdrawal from credit card is not allowed. Third party credit card payment can only be done with International Visa and Master Card credit cards. Credit card authorization forms can be obtained by sending a request to Advance third party payment is required as it will take a minimum of 7 working days to process.

Smoking Policy

We are pleased to accommodate requests for smoking or non-smoking guest rooms, but please note that throughout the hotel, smoking is permitted only in designated areas and is not allowed in any public areas. Fees will be imposed for smoking in non-smoking rooms or non-designated areas.

Visa/Passport Policy

A visa is required for all international travelers. Guests with Singapore, Japan and Brunei passports can have visa-free entry in Guangzhou for up to 15 days.

Waitlist Policy

The hotel does offer a waitlist. Please contact the hotel directly to be placed on the waitlist. Guest should provide a phone number and will be called if a room becomes available.