The Westin Haikou
Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
The hotel has disability access. There are three guest rooms that meet all local municipal building code requirements for disability accessible rooms. Please contact Service Express to set up TDD equipment and wheelchair rental.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years or older with photo identification to reserve and check-in to a guestroom. Minors must be accompanied by an adult.
Personal checks are not accepted for payment. The hotel does not offer check cashing services.
Connecting Room Policy
Connecting rooms may be requested and reserved in advance. Please contact the hotel for further information and to confirm availability.
Early Departure Policy
Departure dates will be confirmed at check-in. Guests checking-out prior to the confirmed departure date will incur a one night early departure fee.
Early Arrival Policy
Early check-ins are subject to availability upon arrival. There is no fee for an early check-in. Please contact the front desk prior to arrival with any special requests or needs.
Extra Bedding Policy
Guests are allowed a maximum of one extra bed per room for a fee. Every room type can accommodate an extra bed. Extra blankets and pillows are available upon request. Extra bedding should be requested at the time of the reservation.
Family Plan Policy
Children under 12 sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a drivers license, passport, and/or proof of age card.
Late Checkout Policy
Late checkout is available but subject to availability. A checkout between noon and 6pm will incur a fee of a half-night’s rate. A checkout after 6pm will incur a fee of a full night’s rate.
Pets are not allowed.
The hotel accepts cash, credit cards and bank transfers for payment. Bank transfers are only accepted Monday through Friday and not on public holidays. Credit cards must be presented upon check-in. For third party payment, please contact the hotel directly. All guests booking a prepaid and non-refundable rate are required to provide a valid credit card upon check-in to guarantee any incidentals charges incurred during their stay.
Both smoking and non-smoking guestrooms are available. Please note that smoking is not allowed in indoor public areas, meeting spaces and dining venues. Fees will be imposed for smoking in non-smoking guestrooms or in designated non-smoking areas.
All guests are required to present a valid, government-issued passport and photo identification upon arrival.