Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
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The hotel offers a limited number of accessible rooms. These are specifically for guests with disabilities; therefore, we request that guests who do not need these rooms’ features select a different room so that these rooms are available for those who need them.
Guests must be 21 years or older to check-in. Minors must be accompanied by an adult at all times.
In most instances, checks are not accepted. Please contact the hotel directly if you have travel needs that require you to pay by check.
The hotel does not offer check cashing services.
Connecting rooms are available at the hotel; however, due to limited availability, requests for these rooms cannot be guaranteed.
At check-in, every registered guest must provide a credit card to be authorized for the room rate and incidentals.
An early departure fee may be imposed on guests departing prior to their scheduled departure date confirmed at check-in.
Early check-in may be allowed based on availability. Please call the hotel prior to arrival to verify availability.
To purchase or redeem a gift certificate, please contact the hotel directly.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a government issued drivers license, passport, and/or proof of age card. Guests seeking additional room keys will also need to present their ID at the time of the request.
Late checkout may be available by request. In some instances, the hotel may grant complimentary late checkout; however, extended late checkouts will be subject to a fee.
Our goal is to provide an atmosphere of relaxation and renewal, where our guests can be at their best. Should we receive a noise complaint, guests will receive a warning from our staff. If the noise persists, charges may be applied for inconveniencing other guests. For gatherings and parties, please contact the hotel's Catering Department to arrange space rental.
Guests will be charged at or after departure for repairs required to return a guest room to saleable condition if damage occurs to the room or fixtures during a stay.
Up to two guests may stay in a room at the standard room rate. A fee of $10 per person will be charged for any additional guests.
Ice chests are not permitted in rooms unless necessary for medical reasons. Please contact the hotel for further information.
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee or visit http://www.westinhoustondowntown.com/package-policy for further instructions
One dog weighing up to 40 pounds is allowed in a guest room. The dog must be accompanied by an owner at all times—on a leash or in a crate—and may not be left in a room without an owner present. A waiver must be signed at check-in, and guests will be responsible for repairs of excess damage or if deep cleaning is required. If damage is discovered after checkout, the credit card on record will be charged.
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
A major credit card or debit card must be presented at check-in. Cash deposits and prepaid cards are not accepted; however, the hotel accepts cash and prepaid cards as forms of payment at check-out.
To arrange payment with a third-party credit card, please call the hotel directly at least 72 hours prior to the guest’s arrival.
All guest rooms and public spaces are 100% non-smoking. A $200 cleaning fee will be charged to any guest who violates the smoking policy. Additional cleaning fees may apply.