Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Políticas do hotel
Complimentary wheelchairs are provided for guests upon request. Ground floor areas of the hotel are equipped with ramps and a disability-accessible restroom. Select guest rooms also have disability-accessible bathrooms.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Age Requirement Policy
Guests must be 18 years of age in order to check-in to the hotel and must present valid, government-issued photo identification.
Babysitting/Child Care Policy
Babysitting services can be requested through the concierge desk by calling (39)(041) 240 0720 at least 24 hours in advance. Charges apply.
Check Cashing Policy
Personal check cashing services are not available.
Connecting Room Policy
We are pleased to offer connecting rooms for your convenience. Please make your request as early as possible to ensure availability.
Credit Card Policy
We accept all major credit cards. However, we do not offer cash back against credit cards.
Please be advised that all room rates and charges are quoted in Euro. If participating in the First Currency Choice Program, billing will be processed in the guest's home currency, and will be subject to the exchange rate of the credit card company.
The dress code throughout the hotel is elegant or smart casual.
Early Departure Policy
We are happy to accommodate early departures upon request. Charges may apply.
Early Arrival Policy
We are pleased to offer complimentary early check-ins, subject to availability. To guarantee early check-in, guests must reserve the room for the previous night, at the full room rate.
Extra Bedding Policy
We offer rollaway beds upon request for an additional fee of 125 EUR per night, including VAT (currently 10%). Rollaway bed fees may vary according to the rate plan booked. Please note that not all rooms can accommodate an extra bed. There is a maximum of one rollaway bed per room. Cribs are provided free of charge for children up to 2 years of age.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. The use of in-room sofa beds is considered additional bedding and will incur an additional fee. Rollaways, child rollaways and cribs may incur extra charges.
Gift Certificate Acceptance Policy
We are happy to accept gift certificates and will do our best to accommodate guests' requested dates for redemption. However, requested dates are subject to availability at the time of booking, unless otherwise stated on the gift certificate. Gift vouchers may be purchased and redeemed at the hotel. To redeem a gift certificate, please contact:
Sian Navarro, Director of Sales
Telephone: (39)(041) 240 0814 (Monday - Friday 9am - 6pm)
Fax: (39)(041) 2961 500
All guests are required to present a valid ID card or a passport at check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request. Please contact the hotel for applicable charges.
Service Charge Policy
Please note that a standard service charge of 12% is included in all hotel fees.
Package Handling Policy
We will hold both mail and messages at the concierge desk until guests' arrival and during their absence. The concierge will also stamp and post guests' mail upon request. Charges apply.
We are delighted to welcome your pet to our hotel. We permit one dog (8 kilograms or less) per room and provide the following amenities for their comfort: a dog bowl, bed and mat and a Pet Welcome Kit. No charges are applied for pets, however guests will be responsible for any damage caused by their pets to the hotel property. Animals other than dogs or cats are accepted at the discretion of the General Manager.
We ask that all dogs be kept on a leash when outside the room. Pets are not permitted in the hotel's meeting rooms, restaurants, or bars.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
All services must be paid for at the time the service is rendered or upon check-out. We are pleased to accept cash or any major credit card. Accepted forms of payment include credit card, cash (999.99 Euro maximum for Italian, EU, or SEE citizens ), foreign currency (equivalent of 999.99 Euro maximum for Italian, EU, or SEE citizens ), Eurocheque, prepayment by bank transfer. Personal cheques are not accepted. For special promotions or packages, full or partial prepayment is required and charged on credit card as stated in the terms and conditions.
The hotel is not responsible for valuables left in guest rooms.
We can accommodate requests for both smoking and non-smoking guest rooms. Please note that smoking is not permitted in the common areas inside the hotel, per Italian law.