The Westin Galleria Dallas

  • 13340 Dallas Parkway
  • Dallas,
  • Texas
  • 75240
  • Estados Unidos
  • Mapa

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Rated 4.2 out of 5 by 368 reviewers.
Rated 3 out of 5 by This hotel was lacking in hot water! My granddaughter and I did not have hot water for shower on two occassions. Also, we were not allowed enough towels and wash clothes and had to always ask for more. The hotel was nice for the convenience of shopping at the Galleria. March 6, 2013
Rated 5 out of 5 by This is a great Hotel! We had a great stay. When I stay in hotel again I hope it's with Westin. One of the best hotel's Ive stayed in. March 5, 2013
Rated 5 out of 5 by Everyone very friendly & helpful. Circuit breakers were out in several outlets & a maintenance man arrived within ten minutes. A special shout-out to the bartender & server at the 2nd floor bar. I suspected I had a bladder infection & asked her for a carafe of cranberry juice to take to my room. She was very sympathic & promptly got me what was needed. My friends & I had drinks at the bar the following evening and she remember who I was & wanted to know how I was. Everyone around the table already had made friends with her & I told them how Mallory had saved me, along w/just visiting me late the night before. Employees like Mallory are the ones who make the extra effort to connect to your customers. March 5, 2013
Rated 5 out of 5 by A Wonderful Hotel I have traveled all over the world and stayed at some of the best hotels. The Westin Galleria Dallas was, by far, one of my favorites. The facilities were clean and refreshing. The staff was superb. One morning I woke up and wanted something cold to drink. I went downstairs and asked the desk attendant, Ashley, if they had a vending machine nearby. She said they did not. Too my surprise, she voluntarily gave me two of her own Cokes. I offered to pay her, but she refused to accept the money. I have never experienced such genuine hospitality. Thanks again, and I look forward to staying there again in the future! March 4, 2013
Rated 5 out of 5 by This hotel was perfect! The location was convenient and the room was awesome! March 4, 2013
Rated 5 out of 5 by Worth the price It was a nice surprise, execellent ammeneties in bathroon, everything worked, great staff, will certainly return. Great for the price of room. March 3, 2013
Rated 4 out of 5 by Great staff The staff was friendly, courteous and very efficient at check in and check out. Never a line at the desk March 3, 2013
Rated 3 out of 5 by Average; Needs Updating Stayed here in January for the weekend. Former local resident back for a visit. Common areas of the hotel are very nice, and seem quite updated. Check-in was lengthy due to two other guests in front that seemed to have problems with their room or bill. The rooms are sub-par and the hallways a bit dark. Not a standard Westin Hotel. No SPG Platinum upgrade. Our room was like an older Sheraton Hotel. The breakfast buffet is better than nothing, and the kids thought it was cool. Valet guys were always nice. I'm back in Dallas next weekend and will jump over to the Westin Galleria, even though the cost is a lot more. If they ever renovate the rooms here, I would try again. March 3, 2013
Rated 5 out of 5 by Above and beyond expectations My wife and I, tired and in need of a few days getaway, picked the Westin Galleria for its location. We expected a nice facility to celebrate our 36th anniversary and a few days of R&R. We experienced exceptional facilities, refreshing restful nights on the heavenly bed, easy access to shopping and eating, and a personal touch to the overall excellent service. During check in when asked cordially as to our plans we casually mentioned our anniversary and during our second night a champagne and strawberries tray arrived from management. Thank You February 25, 2013
Rated 5 out of 5 by This hotel has great customer service I was there for a conference from 2/22/2013-2/24/2013. The check in was smooth the hotel is beautiful and I absolutely loved being so close to the mall. My room was beautiful and the window seat is a nice touch. I also like the go green initiative you are currently promoting. February 25, 2013
Rated 2 out of 5 by Love this location! This hotel is well maintained, well run and the location is fabulous! February 23, 2013
Rated 5 out of 5 by This hotel was better than expected The room was nice and the staff was exceptional. Everybody was very friendly and quick to help in any way they could. February 18, 2013
Rated 4 out of 5 by OK OK, but not worth the price... Sorry. February 18, 2013
Rated 4 out of 5 by The hotel was great Hotel was great, with a few exceptions parking is terrible . The valet people tell you to find a place to park and their directions to the underground parking is terrible. When you check out be prepared to carry your luggage to when ever you park because the valet attendents will not let you pull up front to load . They tried to chase use out of the area and told us to go to the underground garage to the loading dock to load up, we had a lot of baggage and containers after attending a busineess conference at the hotel. February 17, 2013
Rated 4 out of 5 by Very nice hotel in a convenient location. I was in Dallas for 4 days on business, and the hotel hosted a very nice convention. Downsides were small, but the room pillows were very soft making it hard to sleep and there were no vending machines or gift shops available inside the hotel. February 11, 2013
Rated 5 out of 5 by Will stay again. The rooms were very comfortable and the staff was very pleasant. Will definitely stay here again on my next visit to Dallas. February 11, 2013
Rated 5 out of 5 by Great hotel Great location Everything I need in accommodations is in this hotel. We enjoy the club level evening social and the morning breakfast. Thank you for the upgrade. February 10, 2013
Rated 5 out of 5 by Perfect 10 This was my first stay at a Westin hotel. The facility was beautiful and well appointed. The staff were courteous and readily available. The food was the best "hotel food" I have ever had! Kudos to Westin Galleria for showing us what great looks like!!! February 9, 2013
Rated 4 out of 5 by comfort Everything was great except the whole floor was too warm. The room would not cool off until I called downstairs to complain, then electronically they were able to allow me to drop the temp in the room. Sneaky. February 4, 2013
Rated 5 out of 5 by Westin Galleria dallas A great stay. Helpful, intelligent folks at all stations. Scotch was a little!! high-priced, but everything else a-ok. February 4, 2013
Rated 5 out of 5 by Excellent Staff The staff went above and beyond to make our stay amazing! We will definitely be staying here next time we are in Dallas! February 4, 2013
Rated 5 out of 5 by Loved loved loved this hotel!! From check-in to check-out everything was wonderful! February 1, 2013
Rated 4 out of 5 by Room was spacious I recently stayed at the Westin Galleria while on business in Dallas. It was a pleasant experience from the moment I checked in through to check out. Special recognition to Patrick on the front desk that insured my “Lifetime Gold” status was recognized with a room upgrade, provided hotel/facility information and extra bottled water for my stay. The location of this hotel is unique as it is seamlessly integrated into the upscale Galleria Shopping center which offers additional restaurants and activities. The hotel exercise room and outdoor pool is also top notch. I also appreciated the additional square footage and higher ceiling in my room. The all marble bathroom appeared to be recently renovated with a wide glass sliding door into it which added to the spacious feeling of this accommodation. February 1, 2013
Rated 4 out of 5 by Air Conditioning Please Loved the hotel, the staff and amenities, especially the 24 hour fitness room. The one drawback, I could not sleep, at all, because my room was so hot. The air conditioning needs updating. February 1, 2013
Rated 5 out of 5 by This hotel was a wonderful experience The staff was friendly and rooms were wonderful!! I took my daughter and friend for an "American Girl" getaway. The weekend was perfect. They served us cupcakes that were so good! I am ready to have an "American Girls" getaway!!! January 30, 2013
Rated 2 out of 5 by Not pleased This was my second stay at this hotel and I was not impressed. I had a room with two beds. Upon getting into one bed, I quickly discovered a pungent odor: it was urine! I believe it was the duvet padding but I didn't stay in the bed long enough to investigate where the odor was coming from. Very disappointed since I plan to bring a large meeting there in a few months. January 30, 2013
Rated 5 out of 5 by Only lacking one item We stay at this Westin every year for the same banquet. The only let down was the fact that you serve powder creamer with your in-room coffee service. That's very disappointing to a very big coffee lover, especially with the great Starbucks you serve. I would rate your hotel excellent except for that one detail. It may sound petty to some, but it really does make a big difference. Otherwise, it was another great stay. January 28, 2013
Rated 5 out of 5 by Enjoyed My stay was excellent and always a pleasure to be greeted by your staff. Will come again. January 28, 2013
Rated 5 out of 5 by Excellent Hotel in a Perfect Location I had an excellent stay at the Westin Galleria. The staff and service was exceptional and provided us anything we needed or wanted. I really enjoyed the stay fit option which allowed me to exercise and leave my gym bag at home. We experienced only a slight delay in some of our room service. Once delivered, the room service was exceptional. Overall, the stay was wonderful. January 28, 2013
Rated 5 out of 5 by Great Event! My husband and I were staying in the hotel for a very important event with his work. It was a great evening. We do not often stay at this hotel due to the fact that we are locals. The hotel staff was excellent, the event was great, and the room was spectacular. We even enjoyed the great shower in our bathroom. Overall, great value and experience for the money!!!!!!!! January 28, 2013
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