Rated 1 out of 5 by anonymous380 SPG members--stay FAR, FAR away!!
This place is a joke. First of all, the room was dingy and the swimming pool/deck area was horrible. The pool area was so small. If you are going to relax at all, you will be really disappointed when comparing to all other hotels on the strip in Vegas. It's off the strip, but not too far, so I guess that isn't a huge issue if you don't mind being off the strip.
Now, for SPG members--do NOT waste your time here. Starting in 2014, there are now other properties that give you starpoints for your stay. I wish I had known that. I stayed in March and it is now mid-June and I finally have my points for my stay. I called and emailed at least 10 times. People would say they would call me back and they never would. I spent $250 in their spa in order to get a special of 2,000 points for every $100 you spend—but it was the biggest hassle to even get the points applied! If I didn’t stay on top of it, I never would have got them. I called last week three times because I was finally fed up. The woman told me she would call me right back (again!!), and she never did. I logged on to my account and finally noticed the points were there—where was my phone call telling me the outcome?! These people have incredibly poor customer service and need to up their game if they are going to have SPG members stay there. I will never stay there again. I'm so disgusted by the amount of times I had to reach out to them.
June 16, 2014
Rated 2 out of 5 by Manju Not a 4 Star Resort
"All rooms are guaranteed to sleep the number of guests you provided during your search, but we cannot guarantee the number of beds. " Per my Expedia email.
They DID NOT have enough beds for 3 people. A rollaway was brought in and took up too much room to be able to use the room much. They could not help with the sleeping arrangements because this was a "Third Party" reservation. He said he would waive the Resort Fees but they showed up on my bill. Also, had GREAT difficulty in getting cups/glasses for the three of us. Got two.
The Resort Fees are a joke. There is no landscaping etc. Its a building with a Casino and a parking lot. No charge for Casino goers to park in lot...Definitely not a Resort! Spa is available for a charge. Two very small water bottles per day. Again, nothing for the third person.
The wallpaper was curling in the bathroom. There were black floating things in the coffee maker, despite my repeated efforts to clean it. Someone's long black hair was in the bathroom from the time we got there. The room was plain. The hallways plain. It resembled more of a no-tell motel. (The casino/check in area was refined.) Not a four star. Will never stay here again.
September 12, 2012
Rated 5 out of 5 by nana this hotel
alittle disappointed with the glass cut at the pool . other than that an awesome experience. thank you
April 7, 2013
Rated 5 out of 5 by stella123 hotel has great staff
The staff at the Westin LAs Vegas always goes above and beyond to guarantee my stay is perfect!
September 15, 2013
Rated 5 out of 5 by Gogilli1 Great atmosphere
Friendly staff from the moment I arrived. Will definitely stay here the next time in Las Vegas.
August 24, 2013
Rated 2 out of 5 by 9999traveler Very worn property
This property needs some serious updating. Rooms are old and very substandard for Las Vegas hotels
August 11, 2012
Rated 5 out of 5 by Joe222 Best kept secret
Great hotel close to everything. Hotel is very clean and staff are all wonderful.
October 20, 2013
Rated 5 out of 5 by Crash141 Great Hotel
The staff is super, as is the cleanliness of the rooms. I especially like the work out facility
June 27, 2013
Rated 2 out of 5 by nogo2 the rooms need some cleaning
the front desk help did not explain everything at check in and the carpets were filthy.
August 17, 2012
Rated 5 out of 5 by VTannie Great Hotel
Great Hotel, great location close to the strip, and dog friendly which is fabulous!
December 3, 2012
Rated 5 out of 5 by keli las vegas westin stay
great place to stay and relax. staff very friendly and helpful. i would stay again
February 4, 2013
Rated 3 out of 5 by Donald3217 Decent hotel
Decent hotel no major issues. Clean rooms and the staff was helpful.
May 31, 2012
Rated 2 out of 5 by JS63 Not what I expected.
Hotel very dated. No room safe and the refrigerator was a antique.
March 5, 2013
Rated 5 out of 5 by Aggy610 Hotel Close to strip
Close to strip, has everything you need, reasonably priced.
August 19, 2013
Rated 2 out of 5 by tiger007 This is the most terrible hotel that I have ever stayed so far in Westin .
All over of this hotel is real not to the level it shall be .
January 12, 2013
Rated 5 out of 5 by IrizarryMD Awesome service
I have one of my best times in Vegas with my Kids ! thanks
June 13, 2013
Rated 4 out of 5 by OJLF Great Hotel
Hotel is very nice, specially rooms and restaurant!
July 23, 2012
Rated 2 out of 5 by VegasMom not what I expected
I was very dissapointed. My shower head was coming out of the wall (not very heavenly) and there was mold in the tile. My linens were not pressed nicely as I am used to. (I have photos of all of this if you would like to contact me) It was not my typical "heavenly bed" or Starwood experience for that matter. There was a fire alarm and when I took the stairs, I got lost near the "being renovated" gym. As I was walking to the "meeting room" that had been converted, I tripped over a very large carpet coming up in the middle of the hall way. It was a 5 ft ridge of lifted carpet in the middle of a hallway! I happened to read the "fine print" about the $50.00 per day incidentals fee so I was aware of it but feel it is excessive for this hotel. I will say the gentleman that checked me in was exceptional. The room service food was good. Please read the section of the room service menu at the bottom of the page that states the fees: it is confusing. In 2 sentences it clearly states the convenience charges and 22% gratuity and then goes on to say in third sentence, gratuity is not included? I called for clarification regarding leaving a tip to my delivery person and even your food and bev could not answer my question if it was included or not.
February 12, 2013
Rated 2 out of 5 by Chiart I didn't get the room I expected
And it was down hill from there
September 30, 2012
Rated 2 out of 5 by Wink terrible service
Many promises but no delivery
November 6, 2012
Rated 5 out of 5 by csrome1 This hotel exceded our expections
The hotel room was awsome
February 2, 2013
Rated 3 out of 5 by Mitch12 February 2014 - Rather stay somemwhere else
Stayed here last week for a conference and was extending for a little vacation but I cut my stay short and only stayed until after the conference was over.
Even though the hotel is not on the strip (about 2 vegas blocks behind which is about a good 15 minute walk), I opted to try this hotel because of the expectation that this would be on par with other SPG hotels I'd stayed at before. Since I am a Platinum member with an Ambassador, I was hoping for good service and the recognition that goes with the status. When I got there, the front desk was rude and quick to dismiss me off to my room. Did not ask me for my welcome amenity so I was not even sure if I got any points for my stay or if there was a breakfast option etc. I had to go back and ask about the hotel since it was my first time and only then would she talk about the bare minimum which is where the bar was and nothing else. I asked if I got an upgrade (which is almost always given with Platinum) but she said there was none which was fine.
What was not fine was the room they gave me. When we got there, it was hotter than usual but bearable. I thought it would go away after some tinkering with the thermostat so I just let it go (was not in the room that much anyway) but after a couple of days I had it checked and my hunch was right that indeed the thermostat/air conditioning was broken. They gave me some free jelly beans to apologize. Maybe if I was a lot younger that would help.
After this I decided to cut short my stay (which would have been for 2 rooms for some extra guests to extend the weekend) and moved to another hotel on the strip. For my last night after I had complained they upgraded me but it was too late as I had already cancelled my booking and left for another hotel (thanks to Javier and Lynn for at least being more friendly and accommodating at the end).
If you are looking at this hotel my advise is to find another one on the strip. There are lots of good hotels in Vegas and the only reason to go here I thought was the preferential treatment SPG members could get which did not exist. You could get similarly priced and at least at par or even better hotels on the strip itself.
At least the room was clean but that's about it.
March 3, 2014
Rated 4 out of 5 by FrequentTraveler13 VERY GOOD SPG HOTEL JUST OFF THE STRIP
I was visiting Vegas on vacation and chose to stay at this hotel.
1. LOCATION: Right off the strip and located on FLAMINGO. Walking distance from the STRIP and easy access to other luxury strip hotels especially the one with a musical fountain.
The hotel is also not too far from Las Vegas McCurran International Airport and its best to take a taxicab. It will cost you about $15. TIP: Pay using cash as the credit card payment will cost you extra. It a RIPOFF in Vegas taxis.
2. INFRASTRUCTURE: The Westin lobby is beautiful and SMOKEFREE.
3. BAR: Located in the lobby. Thank you JENNIFER for the best service ever.
4. STAFF: Thank you ALBERT and MIA for the the best customer service ever.
5. ROOM: The DELUXE SUITE was amazing. It was huge with a massive living room, separate bedroom and bathroom.
6. SPA: The HIBISCUS SPA is located on the second floor and you can use the services if you wish. Thank you ASHLEY for your help.
7. POOL: The pool access is also on the second floor and right by the SPA. The pool is beautiful with a hot tub.
8.INROOM PHONE USE; There was no charge for local or long distance phone use. CAUTION: Verify this with the front desk before using.
9. STARBUCKS: Located on the ground floor and a coffee lover's delight.
10. GIFT SHOP: Located on the ground floor and you get an additional 200 starpoints for spending more than $20 in the gift shop.
11. SWEDE RESTUARANT: Located on the ground floor and has buffet breakfast which is amazing
1. HOT WATER: If you are located on a higher floor then it takes a while for hot water to be dispensed by your shower.
OVERALL: Great SPG choice for Vegas travelers and very close to the strip.
January 2, 2014
Rated 4 out of 5 by StevenS A Pleasant stay
First time staying off the strip, the hotel was a pleasant surpirse - only a 5 min walkf from Ballys, Bellagio, Ceasars...yes off the strip but very close without the all the drunk rowdys.
My only 2 complaints - the main lobby had a strange smell for alll 4 days I was there...not sure what that was. It was not over powering but just strange. My biggest complaint was the elevator - the slowest elevators and in particular the slowest doors (when openning and closing) every - it became very annoying.
If you are looking for a clean, nice hotel and not the casion hotel - this is well worth it and like I said it is so close to the casinos
April 9, 2013
Rated 5 out of 5 by Sherry23 The Westin Las Vegas
I visited Las Vegas with my small dogs and a car full of luggage. Getting into my room has never been easier. I even asked to switch to another room further from the elevators hoping to decrease the chance of my dogs barking at people walking by. I was in my room, and transferred to the second room, car parked, and room service on it's way effortlessly.
Staff was always extremely helpful and accommodating. Everyone was nice to my dogs, too.
The hotel was right next to the Flamingo, too. I didn't expect it to be as close as it was to the strip.
The room service food was excellent.
I didn't have a chance to look at the pool, spa, or fitness center.
January 21, 2013
Rated 3 out of 5 by JerseySean Customer Service Lacking...
How many times do I have to tell Westin that I don't like USA Today and want the WSJ? Yet, they repeated give me (and charge me) for the USA Today while giving away the WSJ to other guests (yet I'm a Lifetime Platinum).
They promised me an upgrade to a suite on the last day of my stay and said they would get back to me. Guess what? Never did. I had to track them down daily to ask if the upgrade was available.
Oh, and they didn't ask me if I wanted the "Green Service". They simply didn't send housekeeping to my room and put a $5 voucher under my door. While I don't mind green (and frequently use it), I specifically wanted my room cleaned on this trip.
February 23, 2013
Rated 5 out of 5 by Butyl6 Nice Stay
Everything was great. Blake could not have been any better. Room was clean and the view was great. One thing though, my wife likes to sit at the bar and gamble while getting a drink for free. She was surprised when she found out she owed money for the drink. No big deal..she just won't gamble at the bar. We did enjoy our stay.
June 4, 2014
Rated 5 out of 5 by Beagle52 CLOSE TO EVERYTHING
We recently stayed at you Hotel. The staff were great, TJ from concierge was great he booked us a trip to the Grand Canyon by Helicopter it was great, also booked us tickets to see a show.. We enjoyed staying at your Hotel and would come back again, as it was close to everything.
May 3, 2014
Rated 1 out of 5 by william5000 Bad Experience
Don’t get a room on the north side of the building. Bands play in the parking lot and the base will penetrate the walls. I tried turning on the AC and TV to mask the sound but it was too loud. It will make you vibrate like there is a locomotive passing by – only unlike a train it just keeps going on and on. Employees will tell you that the noise is “just about to stop”. Don’t believe them. They act as if it is temporary. It is not and you won’t get your money back. They also have a resort fee here. They won’t tell you about that either when you book. Don’t give them your credit card. You’ll regret it.
April 10, 2014
Rated 1 out of 5 by AJA78 Local Concernt Venue Ruins Stay
I recently stayed at this location during the first week of April for a business trip. The hotel is very average compared to other Westin locations around the world, with nothing remarkable. However, there is a concert area adjacent to the north side of the hotel. On the night of the 3rd, the obnoxiously loud music did not end until after midnight and began around 730am the next morning. I actually checked out early and left for the airport to sit at the gate for 4 hours instead of staying in my room it was so bad. I would recommend another property in Las Vegas if you value any sleep time.
April 20, 2014