Rated 4 out of 5 by oblehoo12com Stay at Westin
We had a very good stay at The Westin Napa. Excellent food and when we had a problem with thermostat , we had service with in minutes. The only exception was that Saturday Dec. 7 we left the room 9:30 AM and came back at 3:00 PM and the Room Service had not been done.
Respectfully Yours P. Roble Jr.
December 9, 2013
Rated 4 out of 5 by CynthiaD Westin Weekend in Napa
Everything was top notch at the Westin Verasa. From the gentleman who opened my car door, to the front desk staff, to the beautiful room. We enjoyed our stay and look forward to our next visit. Also...being an SPG member has it's rewards. Thank you for the room upgrade and the cocktail!
December 17, 2013
Rated 3 out of 5 by Ike06 Not "dog friendly"
For a hotel that lists itself as "dog friendly" I would disagree. At check-in and prior they knew I was traveling with my dog. I had to call for a dog bed and bowls. No treats for the dog.
Upon arrival I requested an extra sheet as my dog sleeps with me. Had to call again 3 times before a sheet arrived.
The dog was not allowed to go anywhere inside.
March 24, 2013
Rated 5 out of 5 by AlwaysOnTheRoad Couldn't be better...
The weekend couldn't have been better. Was upgraded to a 1 bedroom premium suite which was absolutely amazing. Staff was attentive and caring, and was on point the entire weekend. The location was great, and allowed for walking into downtown Napa, or quick drives to some of the more remote wineries.
Will definitely be back for another long weekend.
February 19, 2013
Rated 2 out of 5 by ScottsdaleDan very expensive, subpar service
I stayed at this hotel over the weekend of 8/10 2013. i found the property staff interested in anything except working. Numerous problems with my resevations. When asked to provide a list of organic wineries, the concierge could only come up wiht one rahter than listing the many i had already tried. for the money, i would give this spot a miss.
August 12, 2013
Rated 5 out of 5 by gt13 Best Hotel on our Cali trip
Staff looked up our fie and sent up complimentary champagne and chocolate strawberries for our anniversary plus a very nice signed card from all staff. Hotel is beautiful, restaurant onsite is one of tops in Napa and our suite was the nicest room during our entire trip across California. I will def stay here during my next visit. highly recommend
August 27, 2012
Rated 2 out of 5 by nrseman66 Poor Customer Service
To begin with the positive....the valet staff were amazing!
Beyond that, the wait staff were terrible. Gratuity is automatically included in all food/drink purchases and it showed--service was slow and the staff did not seem to care. The desk staff were also rude. I wasquite surprised at how poor the service was at this supposed four star hotel.
August 13, 2012
Rated 5 out of 5 by Joe1354 Wonderful Stay
I stayed here with my girlfriend. The hotel couldn't have been better. I knew it would be nice, but exceeded my expectations. Perfect location (walking distance to the Oxford market). Room was well appointed - grounds beautiful. Staff was extra friendly / accommodating. My only regret was that I only stayed here 1 night. Can't wait to get back.
July 5, 2012
Rated 5 out of 5 by tagliacozzimd Great Hotel in Downtown Napa
I enjoyed my recent stay. The room was very spacious. The shower head was truly heavenly!!! The room was equipped with a mini-kitchen (stovetop, microwave, refrigerator, pot and pans, kitchen utensil etc). It has a good sized pool, long enough for lap swimming and an oversized hot tub/spa. Service was excellent.
November 13, 2013
Rated 2 out of 5 by Stephanie517 Needs Improvent
Our room was a lot smaller than expected, I thought a mini kitchen was available for all their guest rooms however I did not have one in my room. The wi-fi was extremely slow, it was faster for me to access my emails through my 3G cell photo data plan. My bathroom was not properly clean, I had previous hair from past guests on the floor.
January 29, 2013
Rated 3 out of 5 by Randy66 Not a Resort
For the SPG points used I was dissatified with the accomodations. My room was like any other Westin Hotel room not a "Time share type condo"; not even a refrigerator in the room, needed to use the Hotel staff refrigerator to store my Insulin. Very loud music below my room in a meeting room until 11:00 P.M. Wait staff were very good.
February 28, 2013
Rated 5 out of 5 by sartremas Beautiful Hotel
We had a wonderful stay at the Westin Verasa Napa. The bar staff was wonderful and went out of their way to serve us in the lounge area while watching the NCAA men's championship. Our room was lovely with a stunning view of the river and surrounding eucalyptus trees. One of the nicest Westin's we've had the pleasure of staying at.
April 12, 2013
Rated 5 out of 5 by MXglobe Consistantly good and great
The front desk Dustin and concierge ate extremely helpful and knowledgable about the hotel as well as napa valley. Bellman service is attentively and very helpful. Not much comments about the bar service, we had some small trouble to get seated - but sp much to choose in the area.
The location and hardware of the hotel is superb.
January 24, 2013
Rated 5 out of 5 by Ronnythebear This hotel was amazing!
My wife and I went here for our honeymoon and I wish we could have stayed longer. We had nothing planned and the concierge planned an entire day for us. She even informed the restaurant we were on our honeymoon. The grounds are beautiful with a fantastic saltwater pool and HUGE hot tub. I cant say enough about this hotel!
September 18, 2013
Rated 2 out of 5 by mcekay Horrible Odor
Stayed in room 2068 this past Saturday - where my wife and I experienced a horrible sewage/garbage odor. After reporting the issue to the front desk - the hotel's solution was to send a maid into the hallway and empty a full bottle of lysol. It didn't help. A little ridiculous considering we paid $575/night for the hotel room.
August 5, 2013
Rated 5 out of 5 by VickiSue Enjoyed our Stay!
We had a wonderful stay at this Westin...9 ladies staying in two 2-bedroom suites. All of the beds were very comfortable including the fold-out bed. From the hotel, we had an easy walk to several excellent restaurants and boutiques. Staff was very friendly and helpful. I would definitely stay here again on another trip to Napa.
May 26, 2013
Rated 5 out of 5 by Jrey NYC TO NAPA
Enjoyed a few days with my Boo@ Westin/Napa! Fabulous. Staff was excellent. Facilities are beautiful. Loved hanging by the pool, chilling in a cabana, partaking of a cool drink. Wish I could have stayed longer. Downtown Napa in walking distance. Model Bakery down the block and Napa Wine Train across the Street - great location.
June 21, 2012
Rated 3 out of 5 by CROC Good Hotel needs some client focus
God Hotel, nice staff, but one disappointing experience, ordered wine off the room service list, when it arrived the price was almost 50% more than the Menu list. When I questioned this they said prices have risen and they have not changed the price list.
Very poor and would not adjusted even though they where in the wrong...
June 16, 2013
Rated 3 out of 5 by Regretful Wireless and rooms cleaning
Two aspects made our stay disappointing. The wireless in our room was not very good and the room was cleaned very late in the day. In the latter case went to ask the front desk and was told the standard is that it be done by 5:30 pm. Not certain that this type of standard works for us. Otherwise the staff was very pleasant.
August 13, 2013
Rated 3 out of 5 by hopkin housekeeping and lost and found
i was attending a wedding sat night, july 21 at 6 pm. my wife and i were out of the room till 2. the room had yet to be cleaned. we requested it be done by four and it wasn't. morning after we checked out, i called about jeans that were left in room. i was told i woulkd be called back and wasn't. i know i left jeans in room.
July 27, 2012
Rated 4 out of 5 by Lucca Great dog friendly hotel & staff and walking distance to some restaurants
Great place to stay especially if you like to take your dog with you.
Location is right in front of the river and a walk path as well as nice walk to some restaurants.
Pool and hot tub were also very nice.
Hearing a sound of Napa wine train passing by was also sweet.
December 1, 2013
Rated 5 out of 5 by Cheri23 Great hotel in Napa!
We loved staying here, and everyone was so friendly and upbeat.We were attending an event at Cliff Lede Winery. Fabulous,a must taste experience.. The room was great, super clean..Make sure you go to the Oxbow Market just around the corner.We ate at Casa and had incredible tacos. Loved the antique store inside as well.
November 20, 2012
Rated 4 out of 5 by Loreto Great place
Love the place but noticed when I got home that my trunk key hatch was damaged. It looks like someone either jammed the key into it when they put my luggages in the car. They ended up putting my luggages in the back seat. But was not informed of the damage. Aside from that everything was great but have to get it fix.
April 15, 2013
Rated 5 out of 5 by colleen0502 Fabulous Stay
We had a wonderful experience, from the moment we walked thru the door until we left the staff couldn't do enough for us, and when they found out it was our 30th anniversary, they gave us a better room, brought champagne to our dinner table and sent a bottle to our room with a card signed from all staff!! Excellent
June 10, 2013
Rated 4 out of 5 by Maui42 Great facility, minor issues
Overall an excellent stay, with helpful friendly staff and great location. The covered valet parking and workout facilities are nice. The free WiFi didn't work well in our location in the hotel, room 3095. Also the TV didn't receive channel 2 and 3 clearly. Something wrong with the digital signal.
October 18, 2013
Rated 5 out of 5 by SMike Great Experience
This was the 2nd time my wife and I have stayed at this resort and we will stay there again when we return to Napa. It is a first class experience from the moment you arrive, to the daily greetings, customer service, food, pool and location.
A great place to lay your head in Napa makes every day that much nicer!
July 7, 2013
Rated 4 out of 5 by Christoph Fine Westin, a walk from Downtown Napa
This is a fine hotel that I instantly disliked. The property is in good condition and service was great but I was put off by the colour scheme and our suite was rather dark - we had a kind of inverse corner room/suite. The food was great and the daily mini wine-tasting in the evening was a nice touch.
September 26, 2013
Rated 3 out of 5 by KMensah For calm and relaxing stay
This is our second end-of-year and new-year celebration at the Westin Verasa. The hotel is convenient for family reunion and relaxation.
You don't want to miss dining at La Toque!
January 3, 2014
Rated 5 out of 5 by Lucky1 Excellent location
This hotel is all one would be asking for in Napa. Easy access, surrounded by good eating places and free shuttle services to downtown Napa.The staff are very attentive and friendly. Would definitely stay in this hotel next time I'm in Napa.
Cons: mandatory $20 amenity fee despite of not using any amenities.
February 3, 2013
Rated 3 out of 5 by golfnmagic Nice Hotel but some issues
The hotel is beautiful. Rooms are nice. Service at restaurand is terrible. The internet is virtually non existent in the rooms. I had to go to lobby or hallway to use it. Lastly, i was appalled when I had a charge for upgrade. It is supposed to be automatic. Never was I charged before as a gold 4 star elite.
June 16, 2013